Chad Odom Email & Phone Number

• Quandary Consulting Group specializes in technology management consulting, crafting agile business solutions through process automation. As a Technical Project Manager, adept in Agile methodologies, I deliver complex.
• Delivered complex projects and programs various business areas
• Managed risk/issue escalation and drove resolution
• Anticipate, articulate, and communicate potential risks, while providing suggestions for improvement to meet their business application
• Reported on the progress of projects, ensuring timely delivery and quality outcomes
• Managed resources in matrixed environment while fostering collaboration and delivering value.

• As a Customer Success Manager, I spearheaded initiatives to drive satisfaction, engagement, and seamless collaboration between clients and the development team throughout the project lifecycle, from conception to.
• Orchestrated client success initiatives, driving long-term relationships and ensuring customer satisfaction across diverse accounts.
• Led client onboarding processes, refining procedures to enhance efficiency and optimize the customer experience.
• Collaborated closely with sales teams to strategize upselling opportunities, resulting in increased account value and revenue growth.
• Employed superior communication skills to conduct regular check-ins with clients, addressing concerns promptly and proactively.
• Produced detailed reports on account performance, analyzing trends and metrics to identify areas for improvement and drive strategic decision-making.

• At Support Ninja, a thriving SaaS, AI, and eCommerce startup accelerator, I contribute to amplifying sales, refining client onboarding, and strategizing client expansion initiatives. With a steadfast customer-centric.
• Worked with colleagues on the development, implementation, and maintenance of customer-first culture
• Managed over 50 accounts organization-wide, employing effective and transparent communication strategies.
• Improved customer service experience through surveys and one-on-one interviews with customers
• Collaborated with sales department for client on-boarding and training in-services for clients; increased onboarding efficiency and improved client satisfaction
• Ensured all-time positive customer experience utilizing effective communication and maintaining professional relationships

Work From Home

• At Sykes, a prominent provider of call center services and SaaS solutions for both B2B and B2C markets, I thrive in adeptly overseeing client accounts to elevate service quality and propel revenue expansion. As an.
• Orchestrated strategic collaboration with internal departments to align resources with client priorities, ensuring successful project delivery
• Contributed to the development of business and staffing plans, taking ultimate responsibility for the success of all departmental projects
• Proactively reviewed and managed key performance metrics, identifying issues and trends to drive continuous improvement
• Cultivated vendor-to-client relationships, driving profitability and enhancing customer satisfaction.
• Spearheaded the launch of multiple lines of business, from planning stages to full implementation, driving company expansion

Huntsville, Alabama Area

• Customize insurance programs to suit individual customers, often covering a variety of risks
• Calculate premiums and establish payment methods
• Ensure that policy requirements are fulfilled, including any necessary medical examinations and the completion of appropriate forms
• Perform administrative tasks, such as maintaining records and handling policy renewals and conservation
• Call on policyholders to explain policy guidelines and suggest additions or changes
• Communicate features, advantages and disadvantages of various policies to promote sale of insurance plans

Consistently met and exceeded company collection and growth standards whilemaintaining a minimal credit loss. Responsible for store inventory and bottomline profit. Supervised 6 employees, mentoring and developed fellow associatesfor career advancement. Successfully achieved a substantial customer growth andbottom line profit.Ensure the store meets its.

Manages the sales and marketing function in a store environment. Major emphasis on telephone and floor sales, direct marketing, new customer growth, customer service program and store merchandising.Ensure that the showroom floor is merchandised, accurately priced, and in compliance with the No-Holes Policy.Perform routine service calls, product exchanges.

Provided top quality guest assistance and customer service that far exceeds that of our competitors. Help protect the customer’s product by selling extended service coverage.Responsible for merchandising a specified area of the store (cleaning, tagging, ensuring all display items are accurate.Show the customer the features and benefits that support.

Establish and maintain production schedules and budgets for multiple, concurrent, deadline driven projects through all phases of design, prepress, printing and mailing for such clients as Citizens Bank, Bank of America, 5 Star Senior Living, Bj’s Wholesale and McDonalds Inc.Maintained responsibility for the overall daily operations of a retail.

Organized and monitored the flow of printed materials including course works. Checked schedules, confirm product specifications, arrange adjustments, oversee the work of staff in the department and monitor the quality of the product, ensuring deadlines are met.Supervised print orders through the pre-press, printing and finishing stagesSolved problems in.

Promoted to manager position to recruit, train and supervise 25+ customer service reps and cashiers. Foster an environment in which guests enjoy high levels of service and employees are motivated to deliver top performance. Manage front-end operations to ensure friendly and efficient transactions at checkout. Won “Purple Promise Award” for instrumental.

Selected for my customer service skill to pilot, train and develop others in a customer service department specializing in emergency calls. Managed other departments to deliver an outstanding service within a call center environment. Delivered support and solutions with damaged products including replacements, service, and concessions. Developed new.

Provided oversight of each department within the restaurantResponsible for keeping controllable costs lowDetermined staffing needs of store and insured hiring and retention of quality service team employees through continual training, motivation, team building, and development on providing 100% guest satisfactionCreated an atmosphere in the restaurant to.