Chad Patrick Email & Phone Number

Kansas City, Missouri, United States

Kansas City, Missouri, United States

Denver, Colorado, United States

• Managed a staff of 41 employees, 30 techs and 11 admins• Drove a culture for providing a customer first experience• Controlled a WIP of 120 units• Averaged around 480 closed repair orders a month• Increased the profit margins even during covid with new vendor agreements and cost effective overhead adjustments• Averaged $460k in Labor and $500k in Parts with an 80% GP• Held daily meetings with admins and team leads to generate shop load and dictate the path of problematic diagnostics• Increased training protocols, generated 7 Master techs and a completion of 15 pro paths• Worked with OEM reps for technical and finical support for our local customers to decrease downtime and generate loyalty

Denver, Colorado, United States

• Managed a portfolio of over 60 customers in the Denver metro and a client base of 10 companies in the mountains• Grew sales revenue by 30% first year and maintained a 15% increase the following years• Setup and maintained customer access to dealer sponsored programs (ie Customer Portal, Decisiv, DSF Claims)• Developing, implementing, and maintaining comprehensive customer growth and retention strategies• Learning honest and resourceful skills to meet customer demands and sell product• Demonstrating strong passion for providing superior customer service by fostering and building customer relationships• Cold-calling prospective customers and executing long-term business plans for the acquisition of new customers• Coordinating and communicating with other departments to ensure customer needs are met in every aspect

• Able to utilize Parts Catalogs for Volvo/Mack, GMC, Isuzu, Freightliner, Ottawa, Detroit, Cat, Prevost, Workhorse• Constant use of upsell tactics to ensure the customer not only received his order but also could get the job done with one trip• Trained incoming back counterman to a proficient level before they were considered for advancement to the front• Helped inventory control when the dealership in Kansas was opened.• Averaged 12% increase of gross sales annually