Chad Philander Email & Phone Number

Cape Town, WC, ZA

Cape Town, Western Cape, South Africa

• Relationship building, creating a team dedicated to serving our customers with industry leading customer service and working together, to achieve both customer and company goals
• Developing & Coaching team members to ensure they can deal with customers, providing excellent communication skills, trouble shooting, complaint management and first time resolution
• Supporting coaching of Sales skills, enabling your team to identify opportunities to promote additional products and… Show more
• Supporting coaching of Sales skills, enabling your team to identify opportunities to promote additional products and service of our clients
• Effectively delivering company/client messages and articulating performance requirements through both team and 1:1 sessions
• Identifying and implementing performance management strategies to support, drive and where appropriate, formally manage performance that is not in line with requirements

Cape Town, Western Cape, South Africa

• Records, listens, and evaluates technical calls for customer service skills, technical skills, and policy and procedure adherence. Provide timely and constructive feedback.
• Serve as the source of information and data for all areas and employees within team.
• Provide feedback and ideas to Managers, ensuring continuous improvement.
• Other duties as assigned.
• Ensure Quality Audits are completed asper the contractual agreements andwithin agreed timelines.
• Ensure… Show more

Cape Town, Western Cape, South Africa

Cape Town, Western Cape, South Africa