•Hiring all management positions, completing performance evaluations regularly and developing short and long-term goals for each department manager (includes administrative, sales, parts, and service departments).•Planning and developing short and long-term goals and objectives annually, and submitting time projections to dealer principals•Effectively communicating with the comptroller/office manager on a weekly basis to review departmental forecasts and ensure consistency with annual projections.•Paying close attention to daily operations, recommending and creating improved courses of action where necessary.•Explaining the policies and procedures of the dealership to all employees and following up with employees to ensure that these issues are understood and followed.•Providing dealership management with weekly reports on the financial condition of the dealership.•Coordinating with the business/administrative office to ensure that records and analyses are correctly maintained.•Creating a good working relationship with lending institutions and manufacturer personnel and maintaining these relationships.•Coordinating regular meetings with the managers of each department to ensure their profitability and efficiency.•Overseeing the hiring and training of all department managers.•Maintaining an enthusiastic attitude to build positive employee attitudes and morale.•Overseeing and maintaining compensation plans for all employees.•Creating cost-effective advertising programs and merchandising strategies for the dealership.•Focusing on any customer complaints that department managers are unable to rectify and taking the necessary steps to resolve these complaints.

•Preparing an annual operating budget, goals and objectives for each department and monitoring the departments’ performance.•Directing the hiring and training of managers for the service, parts and body departments.•Working with department managers to improve profitability and efficiency.•Creating and maintaining a positive relationship with customers, ensuring that department staff is helpful, as well as making customer satisfaction a priority to ensure referral and repeat business.•Working directly with customers and warranty clerks to administer warranty claims, as well as understanding and applying warranty guidelines.•Creating dealership service and pricing policies for approval by the general manager.•Ensuring that service repairs are performed efficiently and correctly by conducting spot checks on jobs.

Diagnose and repair Volkswagen automobiles using state of the art diagnostic equipment. Work along side service writers to communicate with customers about repairs needed for their vehicle. Maintain a level training needed for diagnosing and repairing Volkswagens. Properly document repairs performed for warranty and customer pay jobs.

I was recruited out of trade school to move to Miami FL to work for the largest Audi/Lamborghini dealership in the United States. Working for Prestige Imports I worked on highline, luxury cars. I diagnosed and repaired all systems of the vehicle including electrical, mechanical, suspension, braking, and infotainment. At this job is where I really got my foundation to build on for the rest of my career.