Quality Control Lead for Operations across all supported applications. Our team specializes in non-Microsoft SaaS collaboration apps.Duties Include:• Intake/pipeline assessments• Workstream mobilization• Functional solution design• User interface and accessibility design• Solution, experience and accessibility governance• Enforce program governance• Proactive product QA• Data strategy and design• Enterprise data integration• Cross platform data analytics & insights• Reporting• Vendor design and partnerships and innovation forums

Mac Workstation Team. Duties included:• Jamf Pro (8 years of experience).• Technical writer and Global Training Lead for Subject Matter Experts, Technologists and End Users.• Relationship Lead with Vendors for:• Microsoft 365 Products• Jamf Software• Apple• macOS Service Council Lead: Responsible for testing and vetting Beta versions of macOS against standard Accenture software apps. Responsible for approval of releases to the macOS fleet. Accenture's Mac fleet is in excess of 30k.• Lead liaison between the Mac Workstation Team and the Information Security assisting with development and implementation of security standards and remediating fleet vulnerabilities.• Managed Accenture's Apple Business Manager instance.Microsoft Office 365 Application Team Lead• Responsible for health and version management of Office thick clients across a fleet of 700k Windows and Mac workstations. • Creation of documentation and training materials for technologists and end users.• Responsible for integration testing of application plug-ins (Phishing protection, IRM and Azure permissions) for the Microsoft 365 suite of applications.

Local technology support, local network administration, PC lifecycle management.

• Duties included planning and executing network build outs, installation of new PC’s, updating existing workstations (hardware and software) and troubleshooting client issues.• Maintained eight small office networks and assisted with the installation of new networks. Servers supported included Microsoft and Novell.