• Acted as sales engineer demonstrating to prospects the product compatability and value of enterprise ILEC/CLEC telecommunications SaaS billing and customer communications workflow software platform. • Tailored product demonstrations based on insights from discovery sessions and RFP reviews, collaborating with Product Owners, Marketing, and Sales leadership to drive business outcomes.

• Directed client onboarding for 100+ large customers, overseeing project management, customization and change management, ensuring seamless migrations to new billing and payment enterprise platform. • Delivered over 75 sales presentations, highlighting technical benefits and business solutions, resulting in $85+ million in new revenue. • Led the transition from Waterfall to Hybrid/Agile methodologies in the client onboarding process, reducing project implementation time by 31 days and increasing company revenue by millions. • Served as the trusted advisor to large clients, including stakeholders in financial services, technology, healthcare, and media, resulting in long-term partnerships and improved customer retention. • Developed and executed customization strategies and roadmaps for technical migration projects, enhancing client satisfaction and aligning solutions with business objectives across multiple industries. • Interviewed, hired, mentored and supervised a team of 8 project managers, improving team productivity by over 25% through hands-on training, guidance, and performance management. • Conducted over 200 discovery sessions with prospective and new clients’ business leaders to formulate project scope, unique requirements, and complexity. • Documented over 100 technical and business requirements, project plans and WBS, RAID logs, and other documentation for leading implementations.

• Spearheaded the project team responsible for the consolidation of 5+ legacy billing systems for clients, implementing secure data transfers and reconciling over $3 million in unapplied revenue in Oracle DBMS. • Analyzed and optimized billing systems, enhancing process efficiency and facilitating the reassignment of $3 million in unapplied payments, reducing month end reconciliation time by 30%. • Co-authored and executed project plans to automate necessary treasury payments, successfully reducing manual billing time and improving overall payment accuracy by 42%. • Partnered with external consultants and internal teams to test and optimize system performance, reducing data import errors, enhancing data security, and decreasing upload times.

• Managed the new product development, upgrades, and go-to-market launches for a telecommunications-based healthcare product, resulting in a 22% increase in market adoption and contributing millions in revenue. • Co-architected and implemented automated financial reporting systems, leveraging data analytics from internal and external sources, reducing reporting time and improving leadership decision-making speed. • Led mobile telecommunications projects and implementations, improving data security protocols and streamlining employee authorization processes, reducing security risks and improving CSR sales process workflow in the enterprise billing system. • Worked on team responsible for new product and feature functionalities, streamlining processes and automating workflows to reduce manual work. Performed thorough regression testing to ensure 100% accuracy and compliance for software releases.