Chad Reid Email & Phone Number

Portland, Or, Us

Woonsocket, Ri, Us

Provide support across all levels of the company. Manage Windows and Linux servers. Deploy servers into clustered environments.Deploy and maintain a wide variety of applications to support the business.Manage VMWare hosts and virtual servers, as well as physical gear.Replace and repair hardware in datacenter.

Orange, Connecticut, Us

• Installed, configured, and maintained operating systems, application software, and system management tools.• Installed patches and updates on servers to maintain uptime requirements.• Managed user accounts in multiple domains utilizing Microsoft's Active Directory.

Lake Oswego, Or, Us

• Collaborated with other departments to ensure smooth operation of IT services across the enterprise.• Deployed new servers and applications in both physical and virtual environments.• Conducted root cause analysis investigations when incidents occurred and documented findings.• Defined and analyzed objectives, scope, issues, and organizational impact of information systems.• Communicated complex information to people of varying levels of technical knowledge.• Responsible for multiple sectors of IT Administration including but not limited to VMware Servers, Internal/External Citrix, Office 365 including Exchange, Onsite AD, Azure and Azure ADC.• Troubleshooting and resolution of any issue which impacts ongoing system operations for Greenbrier.• Worked with the Infrastructure Engineering team to research, suggest, and implement new solutions.• Management and patching of Windows Servers running from 2012 R2 to 2022, and deployment of new Virtual Machines via VMWare.• Assisted with development of Group Policy, Email Security Policies, and the transition to cloud from on-prem.• Deployed several Azure Virtual Machines and assisted in management of Azure Networking, Storage and organization, including maintenance of Azure Express Route connection and Azure VPN.• Deployed management architecture for using SCCM to automate server patching process.

Seattle, Wa, Us

• Provide full service IT for Cochran's Portland satellite office, being directly responsible for over 400 users and indirectly responsible for the full over 1200 size userbase of the company. • Coordinated with Seattle team while retaining sole responsibility for Portland decisions. • Responsible for maintenance, upgrades, and troubleshooting on all Portland equipment from laptops to servers and switches. Also directly handled all purchasing, asset tracking, and equipment imaging and deployment. • Managed 3 VMWare ESX hosts with >20 virtual servers in full failover configuration, supporting upkeep of servers. • Managed network of over 200 endpoints, with two Cisco Nexus switches and a corestack of several Cisco 4960Xs. • Solely responsible for deployment of DUO Two-Factor Authentication, including application to all company computers via scripts, and primary administrator for initial and current usage of the product. • Successfully managed the transition from on-site work to a Work-From-Home environment during COVID-19. • Utilized PowerShell to draw information and deploy solutions. • Deployed and manage Zoom and Zoom Rooms videoconferencing solution in office. • Responsible for training of new IT staff. • Creator and maintainer of Group Policies and secure shared drive file structure.

Us

• Worked as a Security Team System Administrator for the Healthcare and Finance Administration of the State of Tennessee in a short-term contract position. • Performed troubleshooting of credential issues and assisted with construction of a new Security Framework. • Audited existing systems to identify potential vulnerabilities and proactively addressed any issues found.

Nashville, Tennessee, Us

• Primary IT Engineer for several small to medium sized companies.• Simultaneous remote and on-site management of multiple networks ranging from 3-42 users, and from 1 to 15 servers. • Involved with all aspects from workstation support to server management and network design and installation.• On-Call assistance for other Engineers.• Managed a full Cisco Router and Switch network for a client with over 50 endpoints and ten VLANs.• Was responsible, as Primary Engineer, for managing the company's largest client (both in network size and in number of workstation endpoints.)• Creation and management of networks for small to medium sized business, including those created internally, existing and freshly acquired.• Simultaneous remote and on-site management of multiple networks ranging from 3-42 users, and from 1 to 15 servers. • Performed maintenance and installation of PCs, Macs, iOS and Android Devices.• Performed Disaster Recovery (both simulation and actual) as well as Data Recovery.• Built, reinstalled, replaced, and maintained Windows Servers, ranging from Server 2003 to Server 2012 R2.• Installed and configured UniFI Access Points and managed them remotely.• Managed client routers and mobile devices remotely with Cisco Meraki.• Managed a server cluster containing over 12 virtual machines spread across three physical devices using VMware.• Managed a trio of client virtual machines utilizing Hyper-V.

Boca Raton, Florida, Us

• Worked as part of Tech Depot Services, which was responsible for all computer problems customers would bring to us. Largely, these were small business customers, but included some residential and larger.• Diagnose and repair customer’s computers, removing viruses and adjusting internal settings to resolve problems preventing functional use. Was go-to for difficult problems or errors.• Responsible for upkeep and control of store display computers, printers, and other electronic devices. Key Carrier for the tech desk, and provided support to other technology personnel.• Sales and first-level direct support of multiple kinds of customer equipment, from routers and other networking equipment to printers, cameras, and projectors.• Responsible for face-to-face technical training of both associates and customers.• Liaison between Technology Associates and management personnel.