Chad Rhoads Email & Phone Number

• Efficiently managed a high-volume ticketing system, phone queue, and text system, ensuring timely resolution of customer issues.
• Successfully adapted to constantly shifting priorities, demonstrating flexibility and agility in handling diverse tasks.
• Proactively acquired proficiency in new technologies and software to swiftly address technical issues and improve troubleshooting efficiency.
• Conducted thorough research on bugs, workarounds, and fixes, contributing to the development of comprehensive solutions for various issues.
• Demonstrated proficiency in navigating Microsoft 365 to effectively resolve a wide range of technical issues.
• Leveraged tools such as Addigy and Automate to efficiently manage workstations and troubleshoot issues, enhancing operational effectiveness.

Atlanta, Georgia, US

• Worked on Teams Migration team to migrate phone system from Skype to Teams. Installed new phones and provided white glove support to resolve phone issues. Provided alternative solutions to ongoing issues. Wrote up.
• Worked with county employees in various roles.
• Headed up and created the knowledge base articles for usage of the phones as well as provisioning of the phones.
• Self-taught for majority of the systems including how to update firmware on the phones, using Teams Admin, Office 365 Admin, Intune, Azure Active Directory, and Cherwell.
• Ran a lab to learn how the phones worked, replicate issues, and test devices to identify what can break them and what can fix them.

Seattle, WA, US

• Provided white glove help desk support to Weyerhaeuser employees. Setup docking stations, web cams, mice, keyboards, and monitors. Paired Bluetooth headsets. Troubleshot layer 1 internet issues, Microsoft Teams, and.
• Worked with employees in various roles.
• Identified employee requirements to find the best solution to their problems.

Richardson, Texas, US

• Dispatched to client sites and data centers to assist clients in the repair of their NetApp and Pure servers. Replaced hardware and configured and installed server operating system. Keep in contact with the customer to.
• Replaced all components including mother boards, boot devices, expansion modules, RAM, batteries, shelves, and disk drives.
• Installed new systems and shelf expansions.
• Created a report with customers which allowed for trust when working with highly sensitive information.

Florham Park, New Jersey, US

Seattle, WA, US

Seattle, Washington, US

Worked with customers to book trips both nationally and internationally.

Starbucks BaristaPerformed opening and closing duties.Ran register, taking orders, and handing them off to my co-workers to make.Ran espresso machine, trying to make the drinks as quickly as possible.Performed upkeep duties such as dishes, keeping items stocked, and cleaning the kiosk and customer dining area.

Pleasanton, CA, US

Took escalations handed to us by Management and Executive Team. Worked as an ambassador for the customer and the various departments until issues were resolved.Negotiate with the customer and ensure their issues were taken care of.Worked with all departments and upper management to make sure customers issues were addressed and resolved as promptly as.

Pleasanton, CA, US

Started as first class for Voice Tier 1 in Seattle. Take inbound calls. Troubleshoot VoIP services for both hosted.Identify LAN and WAN issues.Troubleshoot Edgemarc VoIP Routers.Run debugs in the Edgemarc CLI to identify if phones register or are getting an IP.Accomplishments:Created processes for Tier 1 to help with the tier 2 trouble ticket buckets to.

Charlotte, NC, US

Inbound call center. Temporary Position.Phone service for Commercial clients in dealing with loans, wires, account inquiries, supply orders.

Seattle, WA, US

Inbound Call Center. Temporary Position.Telephone support for Starbuck brick and mortar stores. Troubleshoot access, phones, network, registers, credit card machines, monitors.

Costa Mesa, CA, US

Telephone and online service ticket support for ISP. Technologies include Residential VOIP, Business VOIP, T1, Bonded T1, Ethernet over Copper, ADSL, SDSL, IDSL, Web Hosting, DNS hosting and Email hosting.Accomplishments:Project leader for Incentives team and Issue tracker.Member of Call Reduction teamCreation of the follow up team which improved SLA.

US

Assisting in research & development of health food supplements. Produce the product and package into bottles with precise measurements. Carefully package breakable product into boxes for shipping over seas and within the United States and Canada. Assist in computer repairs on Macintosh. Network set up of computers.Supervise shipping of product.Building.

Internal Microsoft help desk. Answer calls and respond to tickets regarding SIP phones. Troubleshoot, order, and dispatch techs to resolve issues.

Billing: Take customer calls regarding anything including: billing questions and inquiries, account set ups, and product inquiries. Answer calls following a call model, and methods and procedures in a professional manner.Local Number Portability: Take porting calls regarding anything including: porting requests, port troubleshooting, and port inquiries..

Bachelor Of Science - Bs, Computer And Information Systems Security/Information Assurance

Associate’S Degree, International/Global Studies

Education record