Driving revenue growth for the boutique's online store.

Managed day to day operations for our Customer Success team; managed system provisioning and daily operations (Salesforce, Catalyst.io CRM, Gong, Chili Piper); identified and led projects to drive revenue success through automation and identifying process improvements; led meetings with Customer Success leadership to identify and work on initiatives to improve performance; worked with CCO and Director of Customer Success to analyze team churn through data analysis and presented findings to executive leadership; responsible for reporting revenue numbers to executive leadership at the end of the month/quarter/year; Identified, created & implemented an automated revenue forecasting model; it utilized in house data and formulas to provide the leadership team with accurate and on time forecasting numbers. It improved monthly forecasting accuracy and provided a more time efficient/scalable solutionDeveloped a data driven Whitespace model for our account management team that utilized in house data and formulas to provide real time whitespace numbers to our team for their knowledge.Helped the company grow from 25M-50M ARR.

I led projects for the revenue team that directly drove revenue performance. The aspects of the team we were tasked with improving included better sales lead routing, policy invite to conversion ratio, internal processing of customer portfolio, and more.Identified the need for and led a project to create an automated tool that uploaded customer portfolio information and eliminated human intervention completely. Average time from deal closed to upload decreased by 10 hours; Projected to save the Revenue team $60k minimum in administrative costs in the next year and exponentially more year over year; Helped the revenue organization as we scaled by saving time & by providing far more data accuracy.Fully automated a manual lead source used by our sales team. This new process led to better data for our sales team and helped the revenue organization by allowing for scalability while we were in a period of rapid growth.

Managed day to day operations for the revenue organization including sales, marketing, customer success, finance. Developed reports and dashboard in Salesforce for the Sales/CS teams. Managed revenue systems to drive success (Rhino's tool, Salesforce, Churn Zero, Outreach, Gong). Aided in month/quarter end revenue reporting process. Managed long term projects that improved process including a streamlined way to effectively change ownership of properties internally when they were bought or sold by our clients.

Developed an automation model to uploaded post sale client portfolio information into Rhino's product. Continually improved and iterated on the process to cut down on time to complete the task

Aided in day-to-day operations with the financial planning and allocation teams. Responsible for updating daily sales excel spreadsheets, responsible for creating excel spreadsheets to better analyze data for ongoing domestic retail store operations. Aided in creating the 2020 budget for all North American New Balance stores.

Provided customer service through working in the phone center and opening accounts.