Chad Román-Martinez

Chad Román-Martinez Email and Phone Number

Administrative Assistant II @ Cleveland Clinic
Cleveland, OH, US
Chad Román-Martinez's Location
Cleveland, Ohio, United States, United States
Chad Román-Martinez's Contact Details

Chad Román-Martinez work email

Chad Román-Martinez personal email

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About Chad Román-Martinez

Professional Summary:I grew up in North East Ohio, actively participating in community service through Cub Scouts, Key Club, and volunteering. Early exposure to business and interactive multimedia technologies during high school laid a strong foundation for my career.Early Career:Started in business office settings and worked with disabled adults in county MR/DD housing, sparking my interest in the medical field.Medical Field:Became a remote MR/DD coordinator in Parkersburg, WV while studying to become a certified nurse aide. Progressed to a traveling nurse aide, trainer, and supervisor in Pittsburgh, PA. Returned to Ohio care for my ill mother, transitioning into automotive and auto wrecking/towing office management while continuing education to become an LPN. Managed a busy office with a staff of four while working third shift as an LPN at a nursing and rehabilitation facility.Leadership and Management:Accepted a promotion and stepped away from being an LPN to manage an office, eventually becoming part owner and general manager, overseeing a staff of over 30. Joined Amazon as a logistics manager, managing over 50 employees.Return to Medical Field:Joined Cleveland Clinic as a Patient Service Specialist (PSS), working across multiple west side suburbs and floating to various locations. Involved in the region’s diversity council and ClinicPride Employee Resource Group, initiating monthly caregiver spotlights. Trained others at Union Hospital during EPIC system integration due to my proficiency in scheduling.Current Role:Transitioned to an Administrative Assistant II position at Cleveland Clinic’s Taussig Cancer Institute, supporting regional radiation oncology. Perform various tasks for 13 physicians across seven regional hospitals and family health centers, soon to expand to 14 doctors across eight sites. Serve as Belonging Co-Chair for ClinicPride ERG, coordinating private events and supporting LGBTQIA+ caregivers.Community Involvement: Committee member for a local festival, using my experiences and skills in a charitable way. The festival has been voted best in the county for 10 years, bringing smiles and memories to thousands.Skills and Achievements: Strong leadership and people skills.Detail-oriented with excellent project and task prioritization.Active involvement in diversity and inclusion initiatives.Proven ability to manage large teams and complex operations.Goals:Continue growing with Cleveland Clinic.Participate in training and learning opportunities.Build a career focused on helping patients and fellow caregivers.

Chad Román-Martinez's Current Company Details
Cleveland Clinic

Cleveland Clinic

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Administrative Assistant II
Cleveland, OH, US
Employees:
46961
Chad Román-Martinez Work Experience Details
  • Cleveland Clinic
    Administrative Assistant Ii
    Cleveland Clinic
    Cleveland, Oh, Us
  • Cleveland Clinic
    Candidate Recruiter - Talent Acquisition
    Cleveland Clinic Nov 2024 - Present
    Beachwood, Ohio, United States
  • Cleveland Clinic
    Administrative Assistant Ii
    Cleveland Clinic Oct 2023 - Nov 2024
    Independence, Ohio, United States
    I am the administrative assistant for the Cleveland Clinic Taussig Cancer Institute's regional radiation oncologists in the Ohio‘s west, east and south markets (excluding Sandusky and Mansfield). Giving administrative support to 13 doctors spanning 7 different sites, including Fairview Hospital, Hillcrest Hospital, Akron General Hospital, Mercy Hospital (Canton), Strongsville Family Health and Surgery Center, Independence Family Health Center, and Wooster Milltown Specialty and Surgery Center.I also serve as Belonging Co-Chair on the Cleveland Clinic's ClinicPride ERG's leadership team.In my roll;• Composes, types and transcribes correspondence, forms, reports, presentation materials and other written communications as required.• Receives and screens telephone calls, and handles general inquiries.• Schedules/coordinates meetings, conferences, special events, appointments and travel arrangements.• Maintains assigned calendar(s).• Establishes and maintains filing systems.• Orders and stocks supplies when needed.• Processes the workflow for the day.• Supports and participates in process improvement efforts.• Generates staff provider reschedules.• Relays staff messaging.• Patient charting, medical records, and prior authorizations.• Effectively collaborates and communicates with clinical staff, i.e. providers, nurses and other support staff.• Supports and adheres to compliance policies and procedures.• Participate in patient outreach activities such as proactive patient calls to assist with health maintenance and care compliance, as well as community outreach programs assisting those in obtaining medical care without insurance.
  • Cleveland Clinic
    Patient Services Specialist Ii
    Cleveland Clinic Sep 2021 - Oct 2023
    Olmsted, Ohio, United States
    Professionally investigates, triages, and resolves patient issues using the established HEART Model, ensuring patient’s visit is an outstanding experience. Proactively assists patients to minimize patient issues.Performs patient registration, pre-visit, insurance verification, scheduling, arrival desk and/or departure desk activities according to standards and guidelines ensuring accuracy and an outstanding patient experience.Performs point of service activities: visit preparation, co-pay collection, patient tracking and record tracking ensuring accuracy and an outstanding patient experience.Facilitates billing functions, accurately meeting compliance and organizational quality and productivity standards.Enters and maintains confidential and accurate patient information including patient insurance, billing, and payment information.Encourages patient utilization of front-end technology, provides guidance, encouragement, education and hands-on training. Supports front-end technology utilization to promote understanding and comfort level in use by caregivers and providers.Recruits, enrolls, and educates patients on MyChart and Appointment Pass impacting utilization rates and enhancing the patient experience. Processes the workflow for the day.Supports and participates in process improvement efforts.Performs telephone triage.Follows standards and guidelines for telephones etiquette and service when interacting with patients over the phone.Generates staff provider reschedules.Relays staff messaging.Performs screening and scheduling of interpreter services.Effectively collaborates and communicates with clinical staff, i.e. providers, nurses and other support staff.Supports and adheres to compliance policies and procedures.May participate on committees and have a role in other Institute initiatives.May participate in patient outreach activities such as proactive patient calls to assist with health maintenance and care compliance.
  • Amazon
    Loss Prevention Manager
    Amazon Jan 2021 - Sep 2021
    North Randall, Ohio, United States
    Work closely with the Inbound, Outbound, and Inventory Control operations to develop tools and analyze data to support OE initiatives, dig deep into data to determine root cause of defects, build and maintain decision support tools, and present findings to business partners to drive improvements in FC-wide quality. Proficiency with Microsoft Excel in making charts, data manipulation, creating up macros, and visual basic knowledge. Experience with Oracle. Providing analytical support for the facility to improve quality results, and network wide as well. Report data findings and complete reports on building capacity, inventory control metrics, error reporting, and performance management control
  • Hall'S Inc.
    Small Business Owner
    Hall'S Inc. Oct 2017 - Jan 2021
    North Ridgeville, Ohio, United States
    Automotive and towing company. Customer service, answering phones, making appointments, ordering parts, ordering company stock, on staff notary, customer billing, automotive service writer, social media accounts, point of sale management, website design and management, google AD/Words/Analytics, Payroll/Accounting, VOIP Phone System Management, company email system management.
  • Hall'S Inc.
    General Manager
    Hall'S Inc. Jun 2012 - Oct 2017
    North Ridgeville, Ohio, United States
    Customer service, answering phones, making appointments, ordering parts, automotive service writer, ordering company stock, on staff notary, customer billing, social media accounts, point of sale management, website design and management, google AD/Words/Analytics, Payroll/Accounting, VOIP Phone System Management, company email system management.
  • Admirals Pointe
    Licensed Practical Nurse
    Admirals Pointe Jan 2012 - Oct 2012
    Huron, Ohio, United States
    Nursing and rehabilitation specialist.
  • Flat Rock Community Services Inc
    Home Health Licensed Practical Nurse
    Flat Rock Community Services Inc Jan 2010 - Dec 2011
    Flat Rock, Ohio
  • Comfort Keepers
    Home Health Licensed Practical Nurse
    Comfort Keepers Jan 2009 - Dec 2009
    Elyria, Ohio, United States
  • Pais Inc
    Care Coordinator
    Pais Inc Jul 2008 - Oct 2009
    Parkersburg, West Virginia, United States
    Virtual direct home care specialist coordinator.
  • Sears
    Customer Service Manager
    Sears Apr 2007 - Jun 2008
    Westlake, Ohio, United States
    Cashier, Customer Service, Returns, Warranty Claims, Western Union, Phone Service
  • Burger King
    Fast Food Cook
    Burger King Apr 2006 - Apr 2007
    North Ridgeville, Ohio, United States
    Kitchen Staff, Front Counter, Drive Thru
  • Eliza Jennings
    Kitchen Staff
    Eliza Jennings Oct 2005 - Apr 2006
    Westlake, Ohio, United States
    Kitchen support staff, and assisted activities director.

Chad Román-Martinez Education Details

Frequently Asked Questions about Chad Román-Martinez

What company does Chad Román-Martinez work for?

Chad Román-Martinez works for Cleveland Clinic

What is Chad Román-Martinez's role at the current company?

Chad Román-Martinez's current role is Administrative Assistant II.

What is Chad Román-Martinez's email address?

Chad Román-Martinez's email address is ro****@****ccf.org

What schools did Chad Román-Martinez attend?

Chad Román-Martinez attended Lorain County Community College, Lorain County Jvs, Lorain County Jvs, North Ridgeville High School.

Who are Chad Román-Martinez's colleagues?

Chad Román-Martinez's colleagues are Lei Lian, Zack Wade, Reham Khalil, Julie Chambers, Adrienne Lahti, Shamara Mcdavid, Teri Ezzo.

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