Chad Ryan Email & Phone Number

Cresco, Ia, Us

Decorah, Ia

Provided exceptional customer support for Police, Fire, and EMS Software Products. Performed extensive telephone and on-line support for an extremely large software product, unmatched in the industry. An intricate product that runs on MS Windows platforms and every type of Server based and Client PC computers, including laptop remote over-the-air cellular capabilities. * Maintained Federal and State Regulations and Qualifications with Agency Certifications and fingerprint authentications, and concurrent personal background checks and authentications. * Supported a high average of customer interactions a day, as a call center representative, being one of five individuals. * Managed Server and Messaging Switch migrations, which required Licensing, State and Department notifications and coordination, off-line time constraints, and environmental considerations. * Supported Mobile Communication through secure Laptops, assessed various State regulated IP addresses, and private VPN connections, provided top notch troubleshooting and relationships with multiple state officials. * Worked seamlessly with internal departments, such as; Development, Engineering, direct Tier 2 Support contacts, and Management. * Excelled at documenting incidents, and sharing information to resolve issues with other teams and fellow team members to build efficiencies. * Endeavored to provide the most courteous and focused issue resolution for our customers, by doing research and asking questions when necessary, to provide the most accurate and timely resolutions.

Supporting all aspects of software installation, network communication, & implementation. Excels at server migrations, recovery, & Mobile Laptop over Cellular Communication networks. 'The' asked for representive in a Crisis Situation Scenario.Positive customer experiences.

Elgin/Schaumburg, Il

Worked tirelessly to build, integrate, and support new systems, new locations, and new working environments. Maintained positive and excellent rapport with employees and leadership. Became the go-to individual for anything IT related by many users and groups. * Implemented, and supported an average of 50-80 Windows, Solaris and Linux servers, this includes initial HW configuration, SW installation, physical installation, ongoing maintenance and patching. * Acted in an Area role by building servers for other regions to assist in timelines and workload. * Contributed to teams by providing build documentation and step-by-step checklists, and support. * Worked closely with Facilities Department on Power/Generator testing and upgrades, AC installs, installation of Card Access, Video Monitoring systems, and their maintenance. * Maintained high level of trust by assisting Corporate Security, and HR Departments with investigations, that dealt with access times, data access, and IT Systems logs and records. * Took over the Telephony responsibilities when it was brought in-house, created documentation, and scripts to format raw data into usable formats for auditing and day-to-day use. * Was one of two people responsible for the IP DNS & DHCP conversions that covered every piece of networked hardware in a 15 state area, was also the first area successfully completed. * Traveled to other Areas to work on integration projects, to analyze, document, and ultimately implement various software platforms, hardware systems, and networks. * Managed a team of End User Support Analysts at the Elgin, IL location. * Successfully completed a deployment of a 1100 User Call Center build-out project.