Richard "Chad" Sabado Email & Phone Number

Valenzuela, Ncr, Ph

Valenzuela, Ncr, Ph

Philippines

Lead customer success team and driving initiatives to ensure full value realization of the Anchanto platform. Built and maintained trusted relationships with key executives, driving strategic planning and value adoption. Collaborated with Sales, Product, and Engineering teams to meet customer requirements and manage renewals. Conducted Executive Business Reviews and trained customer teams on best practices, advocating for customer needs and driving continuous improvement.

Philippines

Manages portfolio of customers that implemented the Anchanto solutions. Part consultant, product specialist, project manager and mentor guiding customers through the Anchanto Customer Lifecycle to ensure they take full advantage of the Anchanto platforms capabilities to achieve their vision and goals.

Philippines

Manages portfolio of customers that implemented Cofense product. Collaborates with various departments to achieve customer satisfaction and establish customer relations through consistent management of the clients' journey.

Taguig, National Capital Region, Philippines

Work for Box cloud storage account and answers the technical questions that the client raised. As an advocate, I mush make sure that best practices are being applied and avoid legal challenges by monitoring compliance with the service agreement.

Philippines

Leads and manages the team's metrics, SLA, and leaves. Perform necessary functions to administer necessary rewards and/or disciplinary actions to team members. Provides training and monitor that the best practices are being absorbed and applied to drive up the numbers and meet goals set.

Makati, National Capital Region, Philippines

Provides answers and assistance to agents and share best practices and ensure its applications. Facilitate team meetings to make sure that agents are up to date on policies and updates. Analyzes pain points of dissatisfaction survey and failures then propose action plans to improve team scores (QA, CSAT, Attendance).

Makati, National Capital Region, Philippines

Provides Answer for Google business partners by identifying problems, researching answers, guiding them through corrective steps and ensure customer satisfaction. Participates in the development of client training program and troubleshooting resources, by identifying issues and imposing suggestion for improvement.

Ncr - National Capital Region, Philippines

(Subject Matter Expert)Performs daily analysis of the root cause of customer’s dissatisfaction for every agent’s interactions withthe customer and provides sound report and summary for the account’s dissatisfaction drivers to watch. Provides recommendations on the possible trends that will affect the account’s statistics. Performs coaching for the top outliers for dissatisfaction and continually monitor their progress providetimely recommendations to fast track the improvement.

Works with sales team in maintaining relationships and manage existing accounts and find new channels to acquire new business partners. Conducts various research on price, competitive market status and marketing activities that are necessary for decision making. Criticize, evaluates, and implement marketing activities and paraphernalia.

Collaborates with the product management team in executing branding efforts and complies to the marketing plans and programs to keep the overall profitability and marketability of the products. Draft branding plans in accordance to product management team's approval. Ensure the efficiency of the activities by coordinating with suppliers, event organizers, and media personnel.

Bancassurance (Life & Non life Insurance)Product Development & Management Division (Assets & 3rd Party Products)Responsible for over-all management of Bancassurance Products; from conceptualization to implementation of marketing plans and programs in ensuring over-all profitability and marketability of the products. Liaison officer for the Bancassurance business of the bank. Involved in coordinating various support, and approving units to ensure timely and smooth executions of the… Show more Bancassurance (Life & Non life Insurance)Product Development & Management Division (Assets & 3rd Party Products)Responsible for over-all management of Bancassurance Products; from conceptualization to implementation of marketing plans and programs in ensuring over-all profitability and marketability of the products. Liaison officer for the Bancassurance business of the bank. Involved in coordinating various support, and approving units to ensure timely and smooth executions of the projects. Show less

Credit & Rem. Information Supports & Services OfficeRemedial & Credit Management Group Handles, assists and/or coordinates with the other offices/divisions under the Remedial & Credit Management Group in processing the personnel and administrative work/matters such as:Monitoring movements of personnel (hiring/resignation/shifting).Requisition, inventory and distribution of office supplies, furniture, fixtures and equipments. Disposal of inactive files: handles repair and… Show more Credit & Rem. Information Supports & Services OfficeRemedial & Credit Management Group Handles, assists and/or coordinates with the other offices/divisions under the Remedial & Credit Management Group in processing the personnel and administrative work/matters such as:Monitoring movements of personnel (hiring/resignation/shifting).Requisition, inventory and distribution of office supplies, furniture, fixtures and equipments. Disposal of inactive files: handles repair and maintenance of serviceable furniture, fixture & equipments.Systematic and up-to-date filing; and proper classification and safekeeping of valuable documents/papers pertaining to specific function. Prepares various reports, tables, memoranda, and correspondence, and ensures the compliance both internal and external. Show less

Assists in studying present and potential marketing promotion needed in account management, creative development, brand management, corporate social responsibility, and marketing synergy.