This position provides technical expertise and coordination in supporting CFI’s information technologyequipment and systems. Work may include interaction with customers, technicians, development staff,analysts, and specialists to troubleshoot problems related to the use of single and/or multiple information systems. Serves as a technical reference and resource to other staff members, providing guidance with respect to automation, quality standards, best practices and skills improvement. Participates in DevSecOps activities, providing system administration guidance and expertise to the team.

Implement information technology solutions, administrate all network systems, and manage three help desk staff. Managed IT project deployments, audit remediations, as well as everyday operations.• Designed and administered Active Directory, DNS, DHCP, WSUS, Mimecast, and SolarWinds• Designed server replication and failover processes for virtual machines in Hyper-V.• Selected and procured server hardware for physical Hyper-V hypervisor servers.• Setup Azure AD to local AD synchronization, including pass-thru synchronization.• Designed and wrote SLA routing for a redundant VPN system to automatically failover from MPLS during branch MPLS outages. • Designed, implemented, and maintained 802.1x physical outlet authentication and WPA2 enterprise using Meraki switches and access points, and segregating SIP traffic on different VLANs using switch policies.• Scripted and scheduled a data transfer from an SFTP server where reports are generated to a file server where they were then synced to SharePoint via OneDrive sync so the entire process to get reports to our Intranet was automated.• Developed documentation and business processes for the IT department.• Designed the help desk workflow, from a call queue to the Use of MS Teams, and feeding of Netwrix alerts and ticket system into the Teams channel.• Managed support that is provided for 60+ servers, 120+ desktops, 70+ laptops, 30+ iPads, and 60+ iPhones.• Consolidated many diverse systems after a bank merger.• Implemented mobile device management through IBM’s MaaS 360 for wireless and email profiles and distributing documents to iPads for board meetings.• Implemented Duo for MFA for VPN users through SonicWall firewalls.• Contributed to budget planning for hardware lifecycle, software, and services.• Provided extensive support for Office 365 products including Exchange, SharePoint, OneDrive, and Teams.• All my work has been heavily scrutinized by many auditors, including state examiners and FDIC.

Tier three help desk support engineer responsible for solving the most complex issues brought to One Source’s help desk. Setup training labs and curriculum for help desk analysts.• Troubleshoot Meraki firewalls, access points, and switches• Worked onsite at customer locations to fix the most challenging IT problems One Source’s customers had.• Fixed issues related to firewalls, network devices, Active Directory, VoIP phone systems, VPN, and virtualized environments, including VMWare vSphere.

Opened and operated an outsource IT and server management service for various businesses in Eastern North Carolina with a staff of six technology support/IT engineering staff. The business began as a dial-up and ISDN Internet Service Provider and computer repair center for individuals and small businesses but grew to an IT and business telephone installation service, as well as offering infrastructure cabling and digital security camera system installs. Negotiated and maintained service contracts with specific SLA requirements, including after-hours and weekend support.• Designed solutions, presented project plans, created quotes, and worked directly with business clients.• Worked directly with a variety of small business leaders: physicians, attorneys, accountants, and other professionals• Managed 6 employees and all operational tasks, from payroll to insurance and vehicle maintenance and collections.• Installed and maintained retail point of sale systems, legal time tracking and document management systems, hotel management systems, multiple patient management, scheduling, and digital x-ray imaging systems.• Routinely deployed multi-site business applications using VPNs with RDP and Citrix Metaframe remote access solutions.• Setup and maintained internet gaming servers as well as voice communication servers.• Remotely administered servers for 60+ clients including hardware and software maintenance, backup schedules, application upgrades and operating system upgrades.• Deployed VoIP telephone service using Asterisk Open-Source Telephony Server.

Made service calls to businesses for installation, maintenance and repair to servers and workstations, in addition to maintenance of operating systems and applications, including backups and service to NT 4.0 domains and software.