Chad Shellabarger Email & Phone Number

Dayton, Ohio, United States

Beavercreek

- Possess personal skills to effectively communicate policies, procedures and objectives to customers and branch personnel- Perform multi-functional roles managing complex issues, while interacting with clientele and meeting strict deadlines - Ability to adapt to ever-changing work environments while meeting operational and compliance goals within established guidelines - Responsible for managing a staff by setting priorities, directing, and delegating responsibilities

- Direct supervisor over three Customer Service Representatives- Effectively led branch operations to comply with company wide expectations- Handled escalated client issues by reviewing the issue/problem with the client and worked to provide a resolution that met company and customers needs- Proficiently trained, coached, developed, motivated, and evaluated staff- Conducted employee reviews using Performance Review Plans and created development goals to improve work output and quality - Efficiently researched and resolved complex customer and employee problems- Maintained annual budgetary goals while meeting branch profitability expectations

- Managed complex accounts by utilizing strong organizational practices- Responded daily to customer concerns in a timely manner to protect billed revenue- Communicated effectively to clients through strong presentation skills- Relationship-development expertise that complemented my ability to build a solid client base- Worked well with customer-focused team to achieve company goals - Ability to achieve and meet set operational deadlines and goals

I played bass

Mba, Management

Bachelors, Marketing