Call Center Representative And Supervisor
Tempe, Az, Us
Training in company policies, procedures, products and sales as well as World Class customer service. Responsible for maintaining moral and performance standards for a team between 16 and 32 customer service representatives.Customer Care Center - SupervisorWork with team supervisors to develop and train empoyees for maximum efficency. Monitor call center trends and adjust strategies to give best possible customer service experience and improve company sales.Maintaining moral and performance of inbound call center sales and support teams ranging in size from 16 - 28 representatives.Customer Care Center - Advanced Customer SupportWorking with representatives in a training environment to assist with growth in product knowledge, sales training and career pathing.Handle customer requests for supervisor support. Address issues affecting customers such as billing issues, customer complaint resolution, representative training, etc.Customer Care Center - Inbound Sales and SupportHandling 35 - 40 inbound telephone calls from customers per day supporting technical and sales questions regarding online services including website design, search engine optimization, server administration, etc.Provide World Class customer support for any and all issues customers may have.