Define and set department standards, processes, and procedures and ensure adherence to established policies. Provide accurate customer estimates and write detailed service orders. Oversee service team efficiently, track each individual's KPIs, and provide guidance for improvement. Assess and ensure compliance of daily tasks with department standards and customer expectations.Fostered cost-effectiveness of growing department while meeting quarterly budgets.Drove customer satisfaction and loyalty by professionally and timely addressing all customer disputes.Revamped retail environment for parts department, creating more organized and customer-friendly space.Instituted and implemented new scalable processes and procedures to accommodate rapid growth of company.

Assign training tasks based on employees' performance and KPIs. Manage financial transactions by verifying, classifying, computing, posting, and recording accounts receivables data accurately. Foster relationships with company vendors and ensure prompt payments to maintain reliable supply chain.Exceeded monthly budget by coordinating day-to-day operations of technicians.Monitored personnel performance by employing company software and Excel to identify areas for improvement.Handled customer escalations, built and maintained proficient customer relations, resolved disputes, and maintained up-to-date customer records.

Prepared store for opening and closing times while adhering to company standards. Demonstrated proficiency in cash register operation and accurate cash handling. Settled numerous customer disputes in fair and professional manner.Achieved membership sales targets and consistently exceeded expectations.Maintained organized workspace for optimal productivity and operational excellence.Boosted customer satisfaction and retention by delivering unmatched customer service.Managed inventory to maintain adequate stock levels and avoid overstocking and understocking.

Repaired and maintained tactical aircraft to ensure they were fully mission capable, launched and recovered, and reviewed all aircraft documents to ensure all scheduled maintenance and repairs were 100% complaint prior to take off. I specialized on the F-16 fighting falcon. I qualified to work on F-22, F-15, A-10, U-2, F-117 and the UAV.Air Force achievement medalUnsung Hero award - Balad Airbase Iraq'Below the Zone' early promotion from base commanderAir Force good conduct medal5/5 on all enlisted performance reports 100% quality assurance rate on career, 20% above USAF standards