• Manage and develop the company’s top strategic accounts.• Advance existing and new opportunities for all divisions of Hub Group.• Work closely with Sales and Marketing to identify new customers and develop relationships with existing customers through strategic account management process (SAM).• Conduct meetings and planning sessions to supervise the management of customer issues.• Manage and oversee the daily activities of employees to ensure that they are not only meeting, but exceeding both the customer’s and Hub Group’s strategic goals and maximizing their full potential.• Special projects and duties as assigned.

• Oversaw day-today operations of the Customer Coordinator group.• Managed the prioritization of equipment to customers using relevant customer and network information.• Met and/or exceeded assigned monthly metrics and goals.• Interacted with other Hub Operation Centers, sales departments, Collections and Pricing departments.• Exception notification, problem resolution and accessorial management.• Ensured loads were scheduled and coordinated; pick ups and/or deliveries.

• Established core carrier relationships and negotiated rates.• Worked with Customer Service Coordinators to ensure customers expectations were met and exceeded• Responsible for coordinating all customer pick-ups/deliveries• Worked with all major railroads to ensure customer shipments were meeting expected transit times • Managed Hub Group’s fleet equipment and rail owned equipment in NE and Central Ohio.• Assisted in training of carriers on Hub Group Vendor Interface website.

• Manage client’s account to ensure that the client is receiving the best product at the lowest possible cost while maximizing margin and network efficiency.• Notify clients to any and all issues with their shipments, educate them on industry changes and alert them of special pricing available for specific lanes that they ship.• Prioritize the assignment of equipment to clients by using relevant customer and network information.• Determine which accessorial charges can be billed and effectively notify and communicate charges to client.• Track freight to ensure on-time delivery.• Gained extensive knowledge of rail transportation to coordinate customer’s freight based on transit time, cost, and availability.