Chad Stouffer Email & Phone Number

San Mateo, California

Primary manager of club operationsResponsible for a seamless experience for both our members and employeesCo-lead sales and revenue generation for ancillary departmentsP&L Management in partnership with General ManagerCustomer Service

Destin/Fort Walton Beach, Florida Area

-Recruited, trained, scheduled, and managed up to 30 staff members for the daily care and training of dolphins, sea lions, penguins, seals, and otters for interaction programs. -Acted as Manager-on-Duty in General Manager’s absence, managing 60-80 employees, overseeing park operations, and maintaining a high standard of visitor experience.-Created innovative animal interaction programs designed to exceed the expectations of visitors, including both high and low end price point options, reaching a wider range of client base along with providing variability for repeat guests. These programs contributed to over 50% of total revenue of the company. -Integral in the development and execution of facility’s master plan including animal management and financial goals, both short & long term. -Organized professional development opportunities, taught principles of effective teamwork, yielding a very low staff turnover rate. Wrote and conducted yearly performance appraisals and mentored senior staff on the process to do so. -Facilitated accreditation by the Alliance of Marine Mammal Parks & Aquariums and the International Marine Animal Trainers’ Association.-Initiated collaboration with other marine animal facilities for trainer exchanges, animal care, and training theory.-Organized and led cross-country animal transports via air and land and maintained creative exhibit design & maintenance.

Destin/Fort Walton Beach, Florida Area

Helped promote and Market Obstacle races all over the country.

Chambersburg, Pa

Personal Trainer and Assistant Manager

Chambersburg, Pa

Helped market and promote races in the Northeast United States.

St. Augustine, Fl

-Recruited, trained, scheduled, and managed up to 25 staff members of various skill levels for the daily care and training of 13 Atlantic bottlenose dolphins for interaction programs. Taught principles of effective teamwork, conducted yearly performance appraisals, and organized professional development opportunities.-Created successful web-based educational tools used worldwide in the animal training industry. -Developed and maintained a successful intern program that yielded 15-30 interns annually, providing a hands-on opportunity to learn about animal training. -Delivered animal training and psychology PowerPoint presentations to hundreds of conference attendees.-Organized and maintained business partnerships between organizations that increased revenue and community involvement for both companies.

Waikoloa, Hi

-Performed all aspects of daily sessions with up to 12 Atlantic bottlenose dolphins including guest interactions for groups of up to 20 individuals, medical sampling, and training novel behaviors. -Worked with dolphins of various training histories, specializing in calves with no previous training.-Organized and led staff of up to 15 people on a daily basis. Infused creativity and innovation in composing a daily schedule of all duties and interactions for all staff.-Assisted management in the completion of daily, weekly, and monthly goals and to help improve program quality in order to raise revenue for the company.-Directly taught newer staff and interns operant conditioning techniques.-Assisted in the planning and execution of animal transports and procedures including escorting animals via air cargo.

Baltimore, Md

-Participated in all daily training sessions needed with up to 10 Atlantic bottlenose dolphins, 8 harbor seals, 2 grey seals, and 1harp seal. Regularly devised new, safe devices to keep the animals mentally stimulated and physically fit.-Enthusiastically performed in 6-8 daily dolphin shows and narrated both scripted and ad-libbed presentations in front of crowds up to 1700 people.-Trained numerous behaviors from start to finish, including behaviors with dolphin calves and a rehabilitated dolphin that was added to the collection.-Appointed the Dive Supervisor for the Marine Mammal staff to oversee diver safety and equipment maintenance. -Mentored volunteers and interns using hands-on training and observation.-Volunteered with the Marine Animal Rescue Program

Bachelor'S Degree, Marine Sciences And Environmental Science

Bachelor Degree in Marine Biology and Environmental Science

Education record