Chad Strickland Email and Phone Number

• Coordinate various production, sales, and customer service tasks with additional support teams to ensure program goals and objectives are met• Daily report verification to ensure the customers KPI’s and SLA’s were met o If not, then provided customers with explanations the root cause o Collaborate with OPS to find a process solution to avoid these issues in the future• Contract compliance o Review contracts to ensure work is within cope o If work is outside of current scope, then bill accordingly • Work with cross functional groups: IT, Finance, Operations, and Engineering with customer requested projects.• Create custom kitting instructions for production to align with customer’s specifications• Review and submit monthly billing for fulfillment and freight services• Work with customers and internal support teams to set up returns processes and custom reporting• Manage EDI and .XML integration projects for multiple customers o Assist is setting up testing of integration of these projects as well • Create system set ups, product launches, special projects, special service requests, PO entry, and returns• Demonstrate interpersonal communication, logical problem solving, organization, ability to work with limited supervision• Manage the weekly retail orders for multiple customers • Enable shareholders, and present quarterly KPI results, outline new product proposals, future business opportunities

• Processed order through TMS daily • Demonstrated strong communication skills with production, resource planning, and account teams daily• Showed the ability to work independently with numerous large projects o Display projects o DHL billing issues and resolved any discrepancies o Tracking Fed Ex shipments to determine if they delivered in posted SLA times• Proven ability to determine the root cause of “problems” and resolve them • Created new SOP’s and trained fellow co-workers and new hires• Assisted with both creation and upgrading of documentation for the company’s transportation portal

• Managed a Security team of 22 plus staff members o Ensured staffing schedules met the customers’ needs and buildings/company was operating securely • Quick learner of new skills in a multifaceted dynamic environment • Displayed excellent communication skills with team, superiors, and the client • Created and implemented approved new reports to streamline the process o Daily activity reports / Incident reports / Inbound / Outbound logs • Incident / Accident reporting to ensure accurate information was reported to the customer• Demonstrated the ability to successfully manage and coordinate staff in life threatening situations • Proven ability to handle stressful situations and make rational sound decisions • Promoted a “team” style approach to day to day tasks to even the workload out among the staff

• Managed a team of 15 plus employees o Yearly reviews / Interview process / Corrective actions / Yearly goals for the employee • Researched existing industry software and procured the most efficient system for the companyo This decreased annual spending on software and increased profitability • Acquired certified training in industry software and trained teams • Identified weak areas in workflow and implemented proficient ways to increase productivity• Resolved customer issues and promoted satisfaction daily• Developed and installed a team style approach to day to day taskso Conducted daily production and planning meetings o Moved resources as needed to ensure customer deadlines and production schedules were meto Promoted the team approach to ensure positive environment and increased output

• Designed and developed, alongside website administrator, a multifunction, transactional website• Formulated business model and customer support protocol for developmental programs• Assisted Company Controller with credit card fraud investigations and Human Resource issues for employees• Served as OSHA Representative• Assisted owner-operator with printing, desktop publishing, and layouts for national advertising• Researched new company ideas and potential marketing campaigns, launched and provided tracking • Promoted to several different positions throughout the company: Production Manager, Logistics / Reverse Logistics Manager