Risk Compliance Analyst, Quality Management
Risk Compliance Audit Specialist, Quality Management | February 2015 - September 2023 Partner with loan servicing to implement and oversee an effective risk management frameworkProactively follow up via telephone and emails to initiate meetings with business line managers for new metric build-outs and procedure updates. Analyze the process of default and performing loan servicing to ensure compliance with applicable federal, state and local laws and regulations. Identify gaps and inform solutions to minimize lossesMortgage Default Specialist | July 2013 - February 2015First Legal Documents - Reviewed and approved documents to be executed and/or notarized such as Complaints, Notice of Default, Loan Assignments, Substitution of Trustee, Power of Attorney, Affidavit of Debt, Non-Military Affidavit, Loss Mitigation Affidavits and Lost Note Affidavit. Prepared, uploaded and shipped documents to foreclosure counsel to ensure accuracy and compliance with regulatory standardsForeclosure Figures - Prepared and provided requested reinstatement, payoff, judgment and redemption figures to Attorneys, Borrowers or internal staff. Trained 15 staff members in the process and procedures. Invoice Management - Paid Attorney’s invoices upon review and approval of supporting documentation Processed Borrower’s checks either received with proper funds or to be returned for non-sufficient funds. Project Lead | April 2012 - July 2013 Lead person to assign, track and oversee completion of daily assignments to a team of 10 staff membersRequested Title records and Attorney files. Provided a high level of customer service with Attorneys and internal staff within Records, Foreclosure, Loss Mitigation, and Bankruptcy Responsible for making necessary recommendations to improve policies and procedures and to expedite resolution of issues. Handled auditing of court related issues per OCC guidelines and requirements.
