Head of Technical Marketing for Tech Excellence.{ITSM, ITOM, ITAM, SecOps, SPM, Risk, and OT}

Technology Excellence@ServiceNow (ITSM + ITOM Service Operations)Technical Product Marketer

Ownership of ServiceNow DemoNow (demo showcase) experience and CreatorCon Technical SMEDriving the demo experience strategy for ServiceNowContinually improving the demo experience for our prospects and customersWorking with the SC team to build demo environments for selected tradeshowsCollaborating with the field and PM teams to ensure that the right functionality is visible in all product demo environments.Working with the Product Marketing and Product Management teams to manage our prospect and customer-facing demo experience. Encompassing everything from video demos through to the public demo instances through to “trial” instances and even instances used at tradeshows are part of this experience, and the senior technical marketing manager owns, directs and improves that experience. Working closely with other functions across the company – including Product Management and the SC team. Also play a key role in sales productivity and marketing productivity, with strong knowledge of enterprise software and B2B marketing.

Responsible for bridging Fortune 500 companies with the best Service Automation systems that fit Enterprise relationships / needs. Aligned to the Field Sales team and supports efforts in penetrating existing and new customer base for one of the globe leading Enterprise Service Automation Cloud Companies - ServiceNow Cloud Solutions. Supporting companies such as: Allstate, McDonalds, MillerCoors, BlueCross Blue Shield, Avnet, Target, Qualcomm, General Electric, Harley Davidson, AIG as well as a State / Local Governments.

• Maintain a working knowledge of Federal, State, Department of Defense funding and Institutional Policies governing Title IV student aid programs• Military student case load management of 260 + personnel• Management of student information system data integrity and security• Closely monitor student database assuring proper retention and progression levels.• Solutions provider for 260+ Military Students and Clients.

• Responsible for advising, expertly recruiting and enrolling applicable student populations for graduate degree programs such as the FORBES School of Business.

• Proven continued sales performance. (Top 3 company wide for Individual sales - 2008, 2009, 2010and part of 2011)- “{Chad's} personal sales revenue alone for 2010 was ¥193, 809,469 (Japanese yen) which at a yearly average conversion rate is over $2,300,000. (US dollars)” - John O'Hara (Senior Manager)• Lead trainer of sales and staff development. Raised area success rates (SR) 34% to above 52%.• Unbeaten Tokyo area staff development & sales management as stated by semi-annual employeeevaluations. (MBO) (2009/2010). Personally ranked top among my fellow peers in all KPI's 2010.• CEO's key player for sales/training in a new studio opening during GABA downsizing &restructuring phase. Huge success!

• Top 3 utilized business instructors (Kanto Region)• First Meeting (FM) instructor. - Client inauguration & first impressions.• VIP client liaison / instructor.

Legalmen possess knowledge and expertise regarding military and civilian legal systems, and substantive and procedural law which qualify them to perform the work of a legal nature under the supervision of an attorney.