Chad Tanner Email & Phone Number

Denver, Co, Us

San Ramon, Ca, Us

Pre-Sales thought and organizational leader delivering technical accountability and solutioning for SaaS Contact Center, AI and Workforce Management products. Collaborates with RVP/EVP audiences enabling customized solution and sales strategy to ensure that the customer, partners and Five9 all achieve their success targets through the sales pursuit. ACCOMPLISHMENTS:• 40% year over year revenue growth with a $99.6 Million quarterly quota target• Established Organizational Direction, KPIs and Goals to objectively measure employees• Made Presidents Club in all years eligible (Seven)• Drove organizational enablement, education and readiness for the entire 150 person Five9 Solution Consulting Team in a rapidly changing product environment• Span of Control: 40 Directors, Managers and individual contributors

San Ramon, Ca, Us

Pre-Sales Leader for Five9's Enterprise Solution group, servicing our large multi/omni-channel Contact Center prospects and customers. Delivering results oriented business and solution development and throughout the sales life-cycle; including sales strategy, overall solution design and customized demo design and delivery.

Hoboken, New Jersey, Us

Founding member of NICE’s Value Added Services Customer Success organization which was constructed to drive existing customer’s value realization through a focus on thought leadership, targeted consulting and supplemental sales on a reoccurring revenue model.ACCOMPLISHMENTS:• Achieved cost neutrality target within the first year, with $1M of services revenue• Revamped NICE’s consulting methodology from 4 models to 1 and reducing the number of consultants assigned to a project by 50% which drove improved CSAT and 6% increase in margin• Developed value measurement and realization models for NICE’s Workforce, Performance and Analytics management applications – resulting in 60% of customers to purchase follow on consulting• Span of control: 3 matrixed consultants and 4 matrixed trainers

Chesterfield, Mo, Us

Executive Leader responsible for Customer Management Divisional special projects team and next generation leadership development. Lead a team of 10 cross functional; high-potential directors in the identification, planning and execution of timely and targeted projects.ACCOMPLISHMENTS:• EBIT Recovery – Created a program that increased divisional EBIT by 50%• Upgrade and Migration – Established formal Upgrade and Migration pipeline and process that lead to 350% increase in closed deals• European Collaboration & Perception – Boosted European Satisfaction scores by 230%• Next generation product readiness – created playbook that increased the number of readiness activities by 4 times – ensuring smooth rollout of Amdocs Release 9 product

Chesterfield, Mo, Us

Primary America’s pre-sales leader for the Customer Management Division by acting as a trusted advisor to Amdocs' Tier 0 and 1 service providers resulting in business development. Accomplished through the assembling of dynamic teams focused on the construction of solutions concentrating on maximizing customer value and minimizing implementation risk.ACCOMPLISHMENTS:• Individual contributor as well as manages seven direct principal sales engineers• Increased revenue year over year from $60M to a projected $87M in fiscal year 2012• Penetrated 3 South American Provider Galaxies (America Movil, Telefonica, TIM)• Developed and Maintained a Regional Pipeline of $250M• Routinely assigned as problem solver to complex post-sales issues that could impact upcoming sales

Chesterfield, Mo, Us

Responsible for all of Amdoc’s North American Non-CSP accounts; including provision of financial project oversight, identifying, obtaining and managing project staffing, Statement of Work and Proposal creation, and overall client Relationship enhancement. Span of control of 15 badged employees and 10 subcontractorsACCOMPLISHMENTS:• Span of control of 3 pre-sales engineers and 22 post sales consultants• Realized 30% Margin targets each year in the face of increasing off-shore competition• Reached or exceeded Maintenance Retention targets each year• Achieved Services revenue of $10M

Ca

Supported the Amdocs Enterprise Sales Team as the primary pre-sales services representative by providing sales support by first understanding client needs then designing a solution to meet those needs. Provides further assistance by developing sales strategy, relationship development and technical guidance

Bsee, Electrical Engineering

Electrical And Electronics Engineering