Technical Pre-Sales leader with a continuous record of individual and team success; driving and delivering AI, Contact Center, SaaS, Data Management & CRM solutions. Quickly bridges the gap between customer business needs and technological solutions and then delivers value-driven advice to CXO and EVP audiences. Demonstrated success from Mid-market to Fortune 50 companies across numerous industries, cultures and countries.Business Development• Extensive subject matter expertise for the AI, CRM, WEM and Contact Center domains• Solution selling expert who generates compelling prototypes, presentations and solution designs• Crafts first class teams to drive results• Extensive experience and success managing and supporting complex sales of software and services• Business analysis driving towards lead and opportunity development• Problem Solver; understands the ultimate goal and generates plan to resolution• Nurtures critical business relationships, internal and externalCustomer Success• Proactive advocate acting for customers voices by linking customer needs to product direction• Strategic global and regional business objectives definition through well-articulated plans• Successful change agent with managing complex software and services opportunities linked to business value• Executive leader who removes business obstacles; understands the ultimate goal and generates plans to resolutions• Expert in defining, measuring and realizing organizational value of software, processes and services Organization Development• Organized to a Flaw – Obsessed with Efficiency• Trains, Coaches and Mentors Personnel both direct reports and Mentees• Extrovert in a Professional and Executive Appropriate Manner; Ability to Command an Audience / Room• Demanding – Results Oriented• Multi-cultural; Global awareness• Crafts and delivers organizational readiness, enablement and alignment to achieve KPIs
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Director, Sales EngineeringNiceDenver, Co, Us -
Director, Solutions ConsultingFive9 Feb 2020 - Oct 2024San Ramon, Ca, UsPre-Sales thought and organizational leader delivering technical accountability and solutioning for SaaS Contact Center, AI and Workforce Management products. Collaborates with RVP/EVP audiences enabling customized solution and sales strategy to ensure that the customer, partners and Five9 all achieve their success targets through the sales pursuit. ACCOMPLISHMENTS:• 40% year over year revenue growth with a $99.6 Million quarterly quota target• Established Organizational Direction, KPIs and Goals to objectively measure employees• Made Presidents Club in all years eligible (Seven)• Drove organizational enablement, education and readiness for the entire 150 person Five9 Solution Consulting Team in a rapidly changing product environment• Span of Control: 40 Directors, Managers and individual contributors -
Senior Solution ConsultantFive9 Aug 2016 - Feb 2020San Ramon, Ca, UsPre-Sales Leader for Five9's Enterprise Solution group, servicing our large multi/omni-channel Contact Center prospects and customers. Delivering results oriented business and solution development and throughout the sales life-cycle; including sales strategy, overall solution design and customized demo design and delivery.
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Director Of Customer SuccessNice Systems Jul 2013 - Aug 2016Hoboken, New Jersey, UsFounding member of NICE’s Value Added Services Customer Success organization which was constructed to drive existing customer’s value realization through a focus on thought leadership, targeted consulting and supplemental sales on a reoccurring revenue model.ACCOMPLISHMENTS:• Achieved cost neutrality target within the first year, with $1M of services revenue• Revamped NICE’s consulting methodology from 4 models to 1 and reducing the number of consultants assigned to a project by 50% which drove improved CSAT and 6% increase in margin• Developed value measurement and realization models for NICE’s Workforce, Performance and Analytics management applications – resulting in 60% of customers to purchase follow on consulting• Span of control: 3 matrixed consultants and 4 matrixed trainers
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Extended Leadership Team ChairmanAmdocs Oct 2011 - Jun 2013Chesterfield, Mo, UsExecutive Leader responsible for Customer Management Divisional special projects team and next generation leadership development. Lead a team of 10 cross functional; high-potential directors in the identification, planning and execution of timely and targeted projects.ACCOMPLISHMENTS:• EBIT Recovery – Created a program that increased divisional EBIT by 50%• Upgrade and Migration – Established formal Upgrade and Migration pipeline and process that lead to 350% increase in closed deals• European Collaboration & Perception – Boosted European Satisfaction scores by 230%• Next generation product readiness – created playbook that increased the number of readiness activities by 4 times – ensuring smooth rollout of Amdocs Release 9 product -
Director, Americas Sales EngineeringAmdocs Jan 2010 - Jun 2013Chesterfield, Mo, UsPrimary America’s pre-sales leader for the Customer Management Division by acting as a trusted advisor to Amdocs' Tier 0 and 1 service providers resulting in business development. Accomplished through the assembling of dynamic teams focused on the construction of solutions concentrating on maximizing customer value and minimizing implementation risk.ACCOMPLISHMENTS:• Individual contributor as well as manages seven direct principal sales engineers• Increased revenue year over year from $60M to a projected $87M in fiscal year 2012• Penetrated 3 South American Provider Galaxies (America Movil, Telefonica, TIM)• Developed and Maintained a Regional Pipeline of $250M• Routinely assigned as problem solver to complex post-sales issues that could impact upcoming sales
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Manager, Western Region ConsultingAmdocs 2000 - Oct 2009Chesterfield, Mo, UsResponsible for all of Amdoc’s North American Non-CSP accounts; including provision of financial project oversight, identifying, obtaining and managing project staffing, Statement of Work and Proposal creation, and overall client Relationship enhancement. Span of control of 15 badged employees and 10 subcontractorsACCOMPLISHMENTS:• Span of control of 3 pre-sales engineers and 22 post sales consultants• Realized 30% Margin targets each year in the face of increasing off-shore competition• Reached or exceeded Maintenance Retention targets each year• Achieved Services revenue of $10M
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Principal Project ConsultantNortel Networks 2000 - 2003CaSupported the Amdocs Enterprise Sales Team as the primary pre-sales services representative by providing sales support by first understanding client needs then designing a solution to meet those needs. Provides further assistance by developing sales strategy, relationship development and technical guidance
Chad Tanner Education Details
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Lehigh UniversityElectrical Engineering -
University Of Colorado Colorado SpringsElectrical And Electronics Engineering
Frequently Asked Questions about Chad Tanner
What company does Chad Tanner work for?
Chad Tanner works for Nice
What is Chad Tanner's role at the current company?
Chad Tanner's current role is Director, Sales Engineering.
What schools did Chad Tanner attend?
Chad Tanner attended Lehigh University, University Of Colorado Colorado Springs.
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