Chad Trask Email & Phone Number

New Gloucester, Maine, United States

 Managing the helpdesk team of 5 Maintaining a low ticket queue and assigning tickets to technicians via ConnectWise Handling escalations, and high level severe issue tickets Maintaining a good working relationship between managers and C-level executives Handling project based replacements of switches, routers, and other server hardware. Maintaining office 365, google, adobe, vpn, ring central, and azure licensing along with other custom based application licensing Creating SOP’s and images for new pc setups Maintaining servers and MFA for users Handling vendor and 3rd party repairs and communication

Nashville, Tennessee, United States

Senior system administrator managing a test and development data center with about 200 Virtual servers and about 10-20 physical servers with average of 400 users. Including standup, creation of servers, running fiber and coper, SAN management, Project and ticket based issues, hardware maintenance and multiple domain management.

Nashville Metropolitan Area

Troubleshooting and repairing computer hardware and softwareInstalling and updating softwareAdministering Office 365, adding emails, AD management Monitoring a tickets with Service NowManaging multiple VMware environments, access, and installs, setups Managing cisco routers, Meraki and other network components

Greater Nashville Area, Tn

Help with troubleshooting hardware software and custom application issues. Imaging, deploying, setting up new hires' computers and software.Helping tier 1 with their work load if they get backed up by answering phone calls.repairing computers with minor issues.supporting software and data on equipmentUtilizing ticketing software to monitor status on tickets

Greater Nashville Area, Tn

Supporting plant operationsImaging, deploying, setting up, repairing computerssupporting software and data on equipmentnetworking and toning ports and running cablesUtilizing ticketing software to monitor status on tickets

Franklin, Tn

Adding or removing users from the domainMonitoring a ticket system and fixing issue as the come inInstalling, configuring, troubleshooting, maintaining networks, vpn, routers, switches, copiers, computers etc, for multiple locations.

Brentwood, Tn

• Troubleshooting and repairing computer hardware and software • Diagnosing and removing virus issues• Repairing cell phone screens• Adding and removing computer components• Assisting customers with product purchases• Assisting customers with product returns and exchanges

Computer Engineering

High School Diploma, Computer Focus

Activities and Societies: Hockey Manager Stage Crew