Chad Truitt Email and Phone Number

• Pivotal point person to key customer accounts, acting as onsite first responder to any IT-related issues • Perform remote troubleshooting through diagnostic techniques and appropriate questions• Determine the best solution based on the issue and specifics provided by the customer• Guide the customer through the problem-solving process• Escalate unresolved issues to the next level of support personnel• Resolve technical help tickets submitted via phone, email, and walk ups (while onsite)• Pinpoint recurring technical issues and present solutions to address the root of the problems - Comprehension of basic networking concepts

• Serve as the critical first point of contact for customers seeking professional technical assistance over the phone or by email ticketing submissions.• Provide comprehensive technical assistance and support for incoming queries and issues related to computer systems, network appliances, software, hardware, and peripheral devices.• Respond to customer queries in person, over the phone, or via automated help desk ticketing applications and walk customers through problem-solving process through its entirety.• Install, modify, update and repair computer/networking hardware and software and run diagnostic programs to resolve any problems or errors.• Troubleshoot and resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), firewalls, terminal servers, virtual & host servers, and other systems.

My responsibilities as Strategic Partnership Manager include initiating, developing, and sustaining reciprocating referral relationships with outside behavioral health treatment centers, hospitals, physicians, psychiatrists, clinicians, social workers, case managers, Employee Assistance Programs (EAP's), interventionists, and managed care organizations. I also engage in various support roles for the Outside Sales/Business Development Team with regards to locating and nurturing clinical partnerships with a variety of healthcare organizations within their respective territories.

Affiliate marketing operations and campaigns (web) which includes graphic and content design, strategic placement and vendor relationships, and related data/analytics capture.Business development specialist for Greater Nashville Metro area and Middle Tennessee, provide community outreach services and resources for addiction and mental health treatment to key community entities, drive change within the community through education and awareness of the impact of substance abuse and mental health disorders. Above all I strive each day to bring hope and freedom from addiction and foster mental health wellness for all clients we serve.

Referral networking specialist, treatment resources research, referral relationship development, intervention needs assessment and intermediary, business development, treatment resource liaison, admissions coordinator, inside sales/marketing, community outreach and patient advocate.

Verification of patient behavioral health benefits through third party payers, decisive interpretation of specific policies, coordinate utilization review function with other disciplines, and collaboration with program directors to determine course of action that affect patient care, evaluate and assess completed benefit verifications and patient clinical assessments to determine probable patient length of stay, expected level(s) of care, and validate medical necessity.

Analysis of internal and external marketing data, generated monthly reports reflecting marketing platform origins for inbound call volume and web-based inquiries,inside sales, tracked and maintained monthly call center employee incentive structure, employee timesheets, scheduling, administrative assistant to Director of National Call Center, and general business operations.

Inpatient substance abuse and mental health treatment services; family and referral source liaison; financial counseling and business office functions; aftercare planning; and development of alumni registry.

Coordinator for support services pertaining to 50 bed residential substance abuse and mental health treatment facility; supervision of residential counselors; customer service/client satisfaction responsibilities.

Shipping and receiving, Picking/pulling customer orders, forklift operator, Wave Planner (software involved with organizing and distributing inbound customer orders to appropriate staff for picking/pulling, product replenishment from warehouse stock

Operations manager for data/telecommunications Mid-south regional hub (located in Memphis, TN). Responsibilities included supervision and training of warehouse personnel, inventory control and component distribution, shipping and receiving, refurbished damaged/defective communication hardware, software installation, development, and reconfiguration.

Assist veterinarians with care and treatment of patients, surgery prep, post-op care and monitoring, general care and maintenance of patient environment.