Chad Warnick Email & Phone Number

• Troubleshoot hardware and software issues with pc’s, copiers, scanners and printers
• Set up Avaya phones including (voicemail administration, deploying equipment, creating and assigning phone numbers)
• Performed network administration functions, set up network user accounts/permissions, reset passwords, and administered group policies via Active Directory.
• Built and imaged PCs, installed and configured operating systems and application software, and recommended antivirus and security procedures and tools.
• Manage Service Now ticket queue to ensure equal distribution of work load amongst 5 co workers
• Print server management

Franklin, TN

• SSI, Passport and Revsprings website administration
• Supported Ontario Systems software (i.e. Artiva Workstation and Artiva Manager)
• Supported multiple remote users
• Supported Medhost/AS400 software

Brentwood, TN

• Answer incoming calls on PASI Helpdesk line
• Assist with Avaya phone system administration including (voicemail administration, deploying equipment, creating phone numbers, call forwarding, etc.)
• Asset and inventory management
• Software inventory management
• Supported Ontario Systems software (i.e. FACS)
• Supported Magtek credit card machines

• Process all new business for PROD directory in FACS
• Answer incoming calls on PASI Helpdesk line
• Troubleshoot hardware and software issues with pc’s and printers
• Assist with phone system administration