Chad Weaver Email and Phone Number

• Established dashboards across multiple programs to measure KPIs. These dashboards gave the program leaders the ability to drill into problems and analyze areas for improvement and/or change. These also show areas where the teams and programs were exceling in the process. • In-depth analysis to understand process and employee performance. This analysis was used to create thresholds, KPIs, determine resource constraints, and underutilization of resources. Capacity modeling was also created from this analysis that led to better resource utilization and the need for cross training rather than team expansion.• Developed the Next Periodic Review Date logic to satisfy a consent order. This helped to ensure the next periodic review dates for each customer are calculated accurately and can be tracked for completion. The logic considers several data points and risk elements to establish the next periodic customer review date. This ensured the next period review does not exceed the maximum date per policy. • Created and implemented the Periodic Review Planning Process to track multiple populations simultaneously for progress and completion. The process identified populations 6 months prior the periodic review date and then locked populations 3-5 months prior to the periodic review date based on complexity and risk. The process also incorporated accelerated populations to help manage workload and capacity for the lines of business responsible for completing the period reviews.

• Designed, created, and implemented a data mart to support 3 unique lines of business with common metrics and definitions integrating 13 disparate data sources.• Implemented a standard process for development and documentation. This process ensures thorough development and testing is performed meeting the customer’s requirements prior to production release. The documentation also helps to ensure audit requirements and standards are met and provide an audit trail for development.• Created models to understand how potential changes to the loan operations process could have an impact to the organization. This has led to recommendations for process improvement, staffing changes and the mitigation of risk within the organization.• Established dashboards that are used to managed the business. These dashboards are accessible daily and reviewed weekly with management. The KPI’s show the organizations performance, help to identify problems early in order to address the issues and also have the ability to add and remove metrics as needed.• Managed a team of analysts across the United States and India.• Create dashboards to measure team member productivity highlighting team members that exceed expectations and identifying team members in need of additional training.• Develop staffing models by month/week/day/hour based upon Financial Plan and historical data.• Identify areas of opportunity within loan operations that has helped to streamline operations and reduce the need to add additional staff in favor of utilizing existing data and infrastructure.• Create reporting to identify potential regulatory issues and minimize risks that could have a detrimental impact to Wells Fargo.

• Provide commercial reporting across all of Wells Fargo Commercial Businesses to government (SEC, OCC, FPB, Internal Audit) and investor relations on a quarterly basis to coincide with Wells Fargo earnings release.• Ensure reporting is accurate and document all reporting with detail explanation as to any movement or changes that may raise concerns with our customers or investors.• Provide evidence of strong compliance and operational risk management practices in a controlled environment to satisfy Wells Fargo’s investors and internal customer constraints. • Document all processes and reporting in order to be SOX compliant.

• Design and develop Dashboards using defined metrics that are used to drive sales, profitability, measure processes, and ensure standards are met across the Home Lending Group.• Identify new data sources in order to utilize and leverage data elements to provide better or new metrics used to help drive production and/or more efficient processes and control. These data sources stretch across organizations, platforms and external vendors. New ETL processes were established and tested to support the reporting needs.• Provide reporting for audits and government requirements which are used to ensure Wells Fargo Home Equity division is operating within internal and external compliance guidelines. • Continually update and create new measures and dimensions for the Home Equity Originations cube using MDX. These dimensions and measures are used for ad-hoc reporting created by our customers. • Identified and implemented business logic to identify Home Equity volume within Wachovia Systems and measure Wachovia volume similar to Wells Fargo Home Equity metrics. Wachovia never reported on home equity alone prior to the Wells Fargo Purchase. • Developed reporting for Wachovia partners to manage and drive Home Equity volume. This reporting helped focus sales partners on the Home Equity Product and manage the work flow increasing partner production and customer satisfaction.• Create a reporting cube for Wachovia Home Equity in order to provide drag and drop, quick and easy ad-hoc reporting to our customers.• Work with Business Partners across Home Lending Sales channels, Fulfillment, and Boarding Services for both Wells Fargo and Wachovia to identify and understand their reporting needs while adhering to common metrics and definitions. • Manage and support a dynamic team of Analyst, who are responsible for multiple business lines, channels and organizations and must work together to define common logic whenever possible.

• Implement SQL Server 2005 and Reporting Services across four sales organizations. This increased the reporting capabilities and provided timely reporting to our customers. • Tested and implemented Business Objects across the Equity Direct channel. • Supported both the sales groups and marketing groups with reporting and research; utilizing Reporting Services, Business Objects, SQL, MS Access and SQL Server.• Designed Equity Direct, Wholesale, Regional Bank, Direct to Consumer, and Mortgage reports to measure penetration, predict missed opportunities, production volume, and sales campaigns down to a sales person level. • Developed OLAP cubes to enable finance and sales users to access data in a user friendly format. These tools provided a quicker turnaround for end users in the field and facilitated better relationships with the business channels. • Work with the Information Management Group to determine multiple requirements for ongoing and new projects.• Manage a team of Management Metrics Analyst supporting all Home Equity Sales channels.• Establish strong relationships across business channels and development groups through responsive communication and a focus on business initiatives.• Work to understand customer’s needs and translate their needs into technical requirements for the development team.

Designed and executed test plans to test functionality of international trade applications and new features for existing applications reducing the customers implementation time, ensuring data integrity and increasing reliability.Ensure customer satisfaction during and after implementation of applications by identifying and tracking gaps through resolution.

Developed the master and transaction data extracts using ABAP for accounts payable and accounts receivable subsystems for migration to Oracle BI from the current SAP system. Supported the SAP General Ledger, Accounts Payable, Accounts Receivable, and Fixed Asset applications for the Global Financial Organization keeping disruptions to a minimum.Created the technical and business specifications for a worldwide supplier reduction project, which cut Agilent's supplier base from 180,000 to 30,000 vendors reducing costs and increasing negotiating power. Produced the exchange rate and corporate rate tools that are currently used in production. These tools were implemented into the Global Financial Oracle BI System, Customer Service and Support Groups solutions to increase productivity. Tested and moved to production the:Vendor Invoice interface automating the process of receiving and processing invoices from outside vendors; The Supplemental Bank Statements interface providing account detail enabling the company to reconcile the accounts receivable with the accounts payable accounts. Both projects were completed in a 1-month time schedule. Completed both the user interface guide and move to production guide for these projects.

Developed and managed helpdesk for over 2,000 agents using Tivoli software. Completed training in Telephony, NT 4.0 and other business applications.

$105 million manufactured housing productsBroad experience in regional operations performing budgeting, cost analysis, market analysis, process change, implementation, and negotiation. Extensive relationship building and on-going account management and customer service provided to retailers, contractors and suppliers. Reviewed contract offers, and negotiate final terms and conditions. Developed and maintained effective customer relationships, and managed support personnel who processed billings and account receivable.Negotiated new commitments from customers, which increased market share 2% and exceeded region's production objective 30%. Reviewed companies credit/billing system and introduced a technology based solution that reduced credit decision time by 25%. Utilized extensive knowledge of all corporate products, services, programs, to present and negotiate lucrative contracts with retailers and contractors, resulting in a 5% increase in market share and an additional $6 million in revenue.