Chad Westrum work email
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King Solutions, an asset-based 3PL and freight forwarder, is a leading provider of freight transportation services, fulfillment, warehousing and distribution project management. Since our start in 1989, we’ve been committed to a customer-focused approach, creating tailored solutions for our clients. We optimize our powerful network of shipping resources, information services and the knowledge of our talented employees to help shippers improve the flow of materials within their domestic and global supply chains. King is headquartered in the greater Minneapolis area. For more information, visit kingsolutionsglobal.com, or learn more about us at vimeo.com/kingsolutions.
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Sr. Director Of ItKing Solutions Apr 2022 - PresentDayton, Mn, UsAt King Solutions, we believe in making a difference. Which is why we do things differently.We believe that the best way from point A to point B is sometimes starting at pointC. And that an order in a warehouse is every bit as important as a shipment on atruck. We believe that no two cardboard boxes are alike. And whether they containlife-saving medical devices or life-sized toys, they deserve the same attention todetail. We believe that the phrase “handle with care” can just as easily be appliedto customer relationships. And that offering customized programs depends asmuch on modern technology as good old-fashioned creativity. We believe thatone solution does not fit all. We don’t even believe that one solution fits most. Sowe’ll work until we find the one solution that fits your specific needs. Whether we’reshipping freight, managing projects or fulfilling orders, this is what we believe.Because if we didn't, we wouldn't be King. -
Director Managed ServicesComm-Works Oct 2020 - Apr 2022Minneapolis, Mn, Us -
Director Of Managed ServicesPresidio (Emergent Networks Was Acquired By Presido) Jan 2018 - Feb 2020
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Vice President, Service DeliveryEmergent Networks Jul 2016 - Aug 2017Emergent Networks is the premier professional and managed services company in the mid-west. We provide expertise in infrastructure (storage, back up, servers, etc...), networking (primarily Juniper and Cisco), end user computing (Citrix, VMware View, etc...), unified communications (Lync, Cisco and I3), Security and managed services (contact me for more information!) as well as software development and SQL consulting and support.Emergent Networks is an engineering driven company from top to bottom and our goal is simple, provide you with the best product and services so that you can focus on your core business.
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Director Of Service DeliveryEmergent Networks Dec 2012 - Jun 2016Emergent Networks is the premier professional and managed services company in the mid-west. We provide expertise in infrastructure (storage, back up, servers, etc...), networking (primarily Juniper and Cisco), end user computing (Citrix, VMware View, etc...), unified communications (Lync, Cisco and I3), managed services (contact me for more information!) as well as software development and SQL consulting and support.Emergent Networks is an engineering driven company from top to bottom and our goal is simple, provide you with the best product and services so that you can focus on your core business.
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Director, Regional OperationsMindshift Feb 2012 - Dec 2012Exton, Pa, Us• Oversee day-to-day operations of the Midwest division of mindSHIFT.• Direct integration projects between regional and corporate offices (examples include CRM intergration, data security solutions)• Manage and directly supervise Midwest operations spanning multiple internal departments: System Operations, Deployment, Account Management, Customer Engineering and Customer Training • Responsible for key account executive level relationship management to ensure customer satisfaction and retention of over $2.4 million in annual revenue.• Daily facilities management.. -
Divisional Vp Technical Customer SupportMindshift Feb 2011 - Apr 2012Exton, Pa, UsORBIT has been acquired by mindSHIFT Technologies.
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Vice President, Customer CareOrbit Systems, Inc. Sep 2004 - Feb 2011• Built a multi-faceted customer service organization that included a three-level scaleable Call Center , a Customer Field Engineering team , and an Account Management department, consisting of 25+ employees in total.• Developed a customer training discipline to ensure proper usage and understanding of our services and products.• Assumed management of all customer-focused departments, adding management responsibility for the logistics/product procurement team.• Responsible for key account executive level relationship management to ensure customer satisfaction and retention of over $2.4 million in annual revenue.• Contributed as an active member of the ORBIT Leadership team, focused on strategic direction of the company; the Culture Committee, dedicated to preserving and enhancing culture; and the Compensation committee, reviewing salaries and job positions to ensure employees were fairly compensated within local market/industry averages.
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Director Of Customer ServiceXata 1999 - 2004Eden Prairie, Mn, Us• Collaborated with senior management in determining strategic direction related to product development, marketing and operational priorities.• Managed and led the Customer Service organization, consisting of a three-level Call Center, Implementation and Project Management teams. Grew this organization from 15 to 30+ employees.• Successfully implemented and monitored multiple customer service metrics, knowledge base, and internal training structure, resulting in increased employee skill level and accountability. • Served as a subject matter expert for the sales team, providing detailed solution and support information to prospects as required to close new business.
Chad Westrum Skills
Frequently Asked Questions about Chad Westrum
What company does Chad Westrum work for?
Chad Westrum works for King Solutions
What is Chad Westrum's role at the current company?
Chad Westrum's current role is Sr. Director of IT at King Solutions.
What is Chad Westrum's email address?
Chad Westrum's email address is cw****@****rks.com
What is Chad Westrum's direct phone number?
Chad Westrum's direct phone number is +195289*****
What skills is Chad Westrum known for?
Chad Westrum has skills like Management, Leadership, Managed Services, Customer Satisfaction, Customer Retention, Customer Service, Strategic Planning, Operations Management, Call Centers, Project Management, Process Improvement, Executive Management.
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