Manage and support products throughout complete lifecycle on a global footprint. Increase profitability and market penetration of existing products as well as developed peripheral and derivative products. Help bridge gaps between commercial organization and operations by translating business objectives into product requirements. Collaborate closely with multiple divisions and manufacturing locations to deliver expectations. Coordinate the creation and distribution of product specific training content, advisories, and other communications. Responsible for product forecasting, stock levels, product changes, and release. Keep abreast of competitive landscape to drive initiatives to maintain and grow market share. Work with commercial teams and marketing to develop necessary tools for sales efficiency. Set and maintain pricing structure of products.

Managed the PPA customer base of Georgia in sales and service. Developed sales strategies on a micro and macro basis. Maintained wide product knowledge. Managed sales budget, customer expectations, projects, and installs. Drove new products. Established and maintained customer relations and internal relations with all teams/groups within NAD adhesives. Identified opportunities and competitive threats and provided recommendations and strategies to address. Identified new applications, system upgrades and new customer needs and recommended best solution to improve customer operations. Provided production line audits and application details (speeds, material, dispense rates, etc) to allow for development of written quote. Responsible for doing and keeping up-to-date on activity reports, contacts and line surveys in CRM system.

Work with key accounts at the corporate level to address pricing, equipment standards, initiate and implement directives and projects. Maintain active contact with field sales/service force and marketing to keep informed and satisfy customer needs. Organize and structure sales approach and strategy of top accounts for the benefit of both parties. Maintain detailed knowledge of markets, changes, and competitor activities.

Work closely with sales organization to evaluate customer needs, prepare proposals, and provide system drawings. Develop system BOM’s, supervise staging, manage testing, and coordinate shipping. Provide application engineering support by answering questions from sales, service, and customers. Determine scope for customer lab tests. Determine cost, price, BOM, and lead times for special components. Work with manufacturing to ensure timely deliveries. Assist in new product development.

Duties entailed all aspects of start to finish industrial projects from design drawings to completion of construction. Acted as Corporate Quality Control Director of ASME/NBIC codes and standards. Performed engineering studies and reports from collected data and analyzed results