District Manager Of Operations
CurrentI was promoted to spearhead a revenue turnaround, direct multi-unit operational strategies, optimize sales and reduce overhead costs, ensure compliance, and manage a large portfolio and multimillion-dollar operational budget. As the DM of Operations for Sodexo Schools, I dynamically lead the sate of California. I build and engage a team of two Area Managers and 19 General Manager direct reports, and lead 300+ union employees to gain market advantage in this highly completive and rigorously regulated industry. My direct reports receive individualized succession plans, clear performance goals, KPIs, and hands-on mentorship. I am a Change Manager, guiding the California through pandemics, organizational restructurings, histories of global stagnation, and periods of rapid growth while maintaining a 95% employee retention rate. This role requires cultivating and nurturing collaborative client relationships to secure, retain, and grow accounts. I have held a 100% client retention rate since 2018 and have grown our district’s portfolio by millions annually.Additionally, I:• Launched a revolutionary differential marketing campaign called Think CA that drastically increased sales in California and was later adapted and adopted by the company as a national marketing campaign. • Served on several organizational committees to propel DE&I and sustainability efforts including the District Manager Advisory Council, Sustainability Community of Practice, Minority Task Force, and Women’s Network Group.• Exceeded a multimillion-dollar 2020 Gross Profit goal by 143%.• Recognized in 2021 with an double territory expansion and as an outstanding leader in remote workforce management, financial performance, account retention, and scalable sales development strategies.• Emerged as highest performer in the West and top 20% performer in the global company by driving revenue and growing 24+ accounts with effective retention strategies.
