Goldman Sachs Bank Fraud StrategyResponsible for fraud analytics, reporting, implementing new tools to combat fraud, and leading high profile projects.• Implementation of daily, weekly, monthly, quarterly, and yearly fraud analytics and reporting.• Leveraging knowledge of regulatory requirements to ensure adherence to government requirements and payment association rules. (NACHA, ID theft red flags, Vulnerable Americans, KYC/CIP/Patriot Act, Reg. CC, UCC, FCRA, and related… Show more Goldman Sachs Bank Fraud StrategyResponsible for fraud analytics, reporting, implementing new tools to combat fraud, and leading high profile projects.• Implementation of daily, weekly, monthly, quarterly, and yearly fraud analytics and reporting.• Leveraging knowledge of regulatory requirements to ensure adherence to government requirements and payment association rules. (NACHA, ID theft red flags, Vulnerable Americans, KYC/CIP/Patriot Act, Reg. CC, UCC, FCRA, and related governing rules/guidelines) Show less

Monitoring of customer accounts to identify and investigate suspicious activity indicative of fraudulent activity.• Making sound subjective decisions to close high risk relationships, place and remove restrictions on accounts, and canceling of fraud transactions to achieve fraud rates below .5% of all transactions reviewed.• Investigating high risk and high dollar checks, ACH transactions, fraud referrals, and organized fraud groups.• Updating case management databases and fraud… Show more Monitoring of customer accounts to identify and investigate suspicious activity indicative of fraudulent activity.• Making sound subjective decisions to close high risk relationships, place and remove restrictions on accounts, and canceling of fraud transactions to achieve fraud rates below .5% of all transactions reviewed.• Investigating high risk and high dollar checks, ACH transactions, fraud referrals, and organized fraud groups.• Updating case management databases and fraud alerts to document outcomes and hand-offs. (Multiple Platforms) Show less

• Reduced fraud rate from 4% to 2% by implementing innovative solutions to reduce fraud using tools such as Accertify, LexisNexis, and American Express fraud solutions, online Discover Tool, Experian, Google, Spokeo, Phone Validator, and Face Book.• Improved reporting and implemented a dashboard to show several performance indicators at the employee, unit, and department level.• Helped drive implementation of a new department in Draper, Utah which included hiring, training… Show more • Reduced fraud rate from 4% to 2% by implementing innovative solutions to reduce fraud using tools such as Accertify, LexisNexis, and American Express fraud solutions, online Discover Tool, Experian, Google, Spokeo, Phone Validator, and Face Book.• Improved reporting and implemented a dashboard to show several performance indicators at the employee, unit, and department level.• Helped drive implementation of a new department in Draper, Utah which included hiring, training, coaching, managing head count, and ensuring everyone had the necessary tools to be successful. After implementation I was responsible for managing direct reports.• Drove innovative solutions to mitigate fraud and chargebacks. Show less

• Implemented several fraud/velocity scanners for monitoring of fraudulent activity to reduce exposure to losses.• Identified fraud trends analyzing large data sets by building SQL queries.• Worked to implement real time fraud rules to determine if an online orders is accepted or rejected.• Lead role implementing new gift card products and the American Express Teen Card.• Reduced American Express Card defaults for customers purchasing pre-paid products at travel… Show more • Implemented several fraud/velocity scanners for monitoring of fraudulent activity to reduce exposure to losses.• Identified fraud trends analyzing large data sets by building SQL queries.• Worked to implement real time fraud rules to determine if an online orders is accepted or rejected.• Lead role implementing new gift card products and the American Express Teen Card.• Reduced American Express Card defaults for customers purchasing pre-paid products at travel offices from 5% to below 1% by implementing dynamic authorization rules.• Drove innovative retail Gift Card package changes that were instrumental in reducing package related losses by 70% with annual savings on 1M+. Show less

• Lead role implementing out of wallet questions with loss mitigation of over 750k.• Implemented processes and documented procedures for Western Union refunds, traveler’s cheque refunds, and emergency cash ACH refunds.• Redesigned claim flow operations which was key to achieving a 20% increase in efficiency and reduced abandoned calls by 50%. • Received the highest company grand achievers award which included a first class trip for two to Bali… Show more • Lead role implementing out of wallet questions with loss mitigation of over 750k.• Implemented processes and documented procedures for Western Union refunds, traveler’s cheque refunds, and emergency cash ACH refunds.• Redesigned claim flow operations which was key to achieving a 20% increase in efficiency and reduced abandoned calls by 50%. • Received the highest company grand achievers award which included a first class trip for two to Bali, Indonesia.• Achieved zero losses when underwriting high dollar $100K to $1M gift card orders. Show less

• Managed a group of 15 exempt and associate level employees providing guidance, training, and leadership.• Trained employees at overseas vendors on policies and procedures.• Provided oversight and leadership to global partners with visits to England, Philippines, Thailand, Indonesia, Thailand, and India to affirm alignment of processes.

• Created a worldwide litigation database to effectively track cases and meet budget targets.• Corresponded with attorneys in written and verbal communications.• Controlled worldwide litigation cases, strategies, and exceeded budget targets by 1M+.• As custodian of records I testified for jury, civil, and criminal cases.• Worked with Compliance to identify and correct specific issues resulting from government audits and inquiries.