Chad Atchison Email & Phone Number

Fort Collins, Colorado, United States

Fort Collins, Colorado Area

Fort Collins, Colorado Area

* Oversaw the Service Desk, Infrastructure, and Information Security teams, giving them direction on prioritization, identifying and removing roadblocks, and providing technical mentorship.* Drove the annual Operations roadmap and budget cycle, identifying the key projects and initiatives required for us to be successful, and support current and future business needs over the following year. * Built the business case for and helped manage several transformative projects, including a data center move to a colocation facility, implementation of Cisco IWAN, and a migration from WebEx to Skype for Business.* Through an ITIL-based approach, focused on maintaining high customer satisfaction scores, lowering both mean times to resolve and number of SLA breaches, and increased efficiency and improved service availability. * Ran the weekly Change process, ensuring that changes were approved, discussing any potential impacts or conflicts, and verifying notifications were sent for any impactful changes. Coordinated with leadership throughout the business when change windows encroached on normal business operations.* Owned the Disaster Recovery program for business critical applications, determining the recovery time and recovery point objectives, and coordinating the tests of the DR environment.

Fort Collins, Colorado Area

* Collected requirements from application development and project management resources, and designed technical solutions to meet those requirements. * Reviewed requirements for new applications and advised project management on required resources (technical and human) to implement. * Worked with various teams within IT to build out the 12-18 month roadmaps, and identify the budget and resource needs required to attain them.* Advised on the product/application selection process, and assisted as needed with any proofs of concept, including a migration to Office 365, a single-sign-on solution, and a new all-flash SAN solution.* Served as an escalation point for management for wide-spread outages and impairments.

Fort Collins, Colorado Area

* Led a growing team focused on supporting internal business systems, as well as maintaining all the end user equipment and backend IT infrastructure. * Championed the migration to Cisco Unified Call Manager telephony platform, including UCCX for the Customer Service team and a Unified Presence Server for internal chat. Worked with outside vendors to architect a solution to meet the requirements, and built the business case, including ROI and 6-year TCO, for executive approval. * Managed data center and office move to new headquarters, including server and SAN moves, new Cisco 4510 core switches, implementation of a new private fiber ring, as well as bringing 300 users online. The data center move was accomplished with no end user downtime and minimal business impacts.* Setup a new foreign office in Cork, Ireland, including wired and wireless network, video conferencing, an Active Directory domain, file and printer server, Exchange server and Cisco CME phone system. * Had primary ownership of key business applications, including weekly code deploys to the ERP system.

Fort Collins, Colorado Area

As OtterBox continued to grow, I continued to focus my attention on the IT portion of my responsibilities, eventually leaving the website and programming portions behind. Over the course of about 2 years I helped build (and lead) a team of 6 IT technicians to support an organization that was rapidly growing. Major accomplishments included standardizing equipment (including laptops/desktops, network and server gear); creating standard images for the various user groups; selecting and deploying on-premise PBX/ACD/IVR systems; building out a VMware environment, including Dell EqualLogic SAN, HP blades, and Cisco 10GbE switches; mentoring both experienced and junior technicians, helping them along in their career.

Fort Collins, Colorado Area

When I started at OtterBox my primary responsibility was the SEO on the website, with secondary ownership of all things IT. The website was all static content that was updated through Dreamweaver templates, making it very hard to update and customize the header, metatag and page contents that would be necessary for an effective SEO campaign. To resolve this, I worked with the person in charge of web creative on a new, dynamic, PHP-drive website that allowed for easier site-wide changes, better/simpler URLs, and custom header/metatags on individual pages. The result was better search engine placement, easier site navigation, as well less time spent updating site contents.

Being the first person that Sierra Trading Post hired for the SEO position, I had the opportunity to help define exactly what the job entailed. Since I had never done any SEO work before, there was a steep learning curve when I started. In addition to my responsibilities with the website, I used my previous programming experience to help with various 3rd party software integrations, and became the main liaison between Sierra Trading Post and their web analytics provider. Responsibilities included assisting other users with the interface, coordinating bi-weekly status meetings, and assisting with the post-launch fixes and changes to the Sierra Trading Post website that needed to be made.Additionally, I setup and maintained the first Linux box Sierra Trading Post had, in order to setup a wiki for internal documentation, a web-based repository for stock photography, a bug-tracking system, and various automated processes to streamline the sending of datafeeds and email segmentation.

As a Technical Support Representative, I assisted end users that would call in for technical support, varying from a simple password reset to resetting mainframe printers. We would also field calls from various developers and application owners, and escalate production issues to the appropriate team. Any end user issues that could not be resolved at a Tier 1 level was escalated to the Tier 1.5 team, which I joined after 3 months. As a Tier 1.5 tech, we had greater access to applications to resolve issues, including the ability to remote into end user computers.

Computer Science

Education record