Chad Acker, Cscp Email & Phone Number

Saint Paul, MN, US

Inver Grove Heights, MN

• Managed a team responsible for 10+ Home Delivery and B2B accounts
• Collaborated with account stakeholders to set up new processes and efficiencies
• Managed project from quoting to execution for the rollout of drone display case to 888 stores in all 50 states and Puerto Rico
• Negotiated and implemented regional truckload transfers of shipments to save costs over LTL transfers while decreasing overall home delivery transit times
• Analyzed, negotiated and implemented tariff increase for store remodel shipments

Inver Grove Heights, Minnesota, United States

• Managed a team of three to reestablish waning account relationship post-Covid
• Built relationships with account stakeholders to foster trust and grow the relationship
• Set up quarterly rate assessment for dedicated truck business
• Analyzed, negotiated and implemented tariff increase

Eden Prairie, Minnesota, United States

Minneapolis, Minnesota, United States

• Built quality relationships with portfolio of 13 customers totaling a gross revenue of over $9 million intransportation spend for 2019 with average net revenue of 17%.
• Grew top account volume by 80% from 2018-2019 by providing top-rank customer service.
• Worked in cooperation with category service center to implement customer-specific support team foraccount's primary mode of transportation.
• Coordinated timely and effective recall of account's product from 45+ locations.

Minneapolis, Minnesota, United States

• Communicated with cold storage partners regarding shipments and any issues that came up
• Monitored delivery facilities to determine problem appointments leading to more efficient routings
• Ensured customer orders were entered accurately and on time - improving customer service scores by 25%
• Coordinated efforts between internal teams to resolve customer shipping issues effectively and reduce customer costs

Minneapolis, Minnesota, United States

• Onboarded new carriers to cover weekly committed lanes
• Negotiated with carriers for rates on spot market coverage
• Consolidated orders for Midwest region to most cost-effective routes resulting in loads averaging over 23% profit

Golden Valley, MN

• Served as a liaison between Marten Transport, LTD and General Mills, ensuring quality customer support for client to create improved client confidence and maintain high satisfaction through clear communication.
• Resolved client-shipping issues by conducting thorough research using both Marten and General Mills’ systems.
• Managed order consolidation and truck movement for multiple General Mills shipping facilities, enabling cost effective shipping and on-time services.

Minneapolis, Minnesota, United States

Transportation coordinator for dry and frozen product

Tochigi, Japan

• Worked in conjunction with multiple Japanese high school teachers at different schools to help student learn and enjoy English and American culture through classroom and extracurricular activities
• Elected president of the prefecture chapter of the Association of JET teachers for a year term

Fort Irwin, California, United States

• Served at the Army's National Training Center on the Opposition Force to train visiting units in desert warfare
• Selected to be the personal driver for the platoon and company commanders
• Earned the Expert Infantryman Badge through job-related knowledge and performance

Bs, International Relations And Affairs

Activities and Societies: • Awarded “International Relations at Home and Abroad” scholarship to study at the University of Tübingen in.

European Integration

Direct Enrolled Study Abroad