Public area supervisor is Responsible for supervising the cleaning and maintenance of the public areas of the Resort.- Provide direction for a positive, empowering work environment by setting the example and consistency of day to day work habits- Manage all department functions including short and long term planning, as well as day-to-day operations- Conduct performance evaluations in accordance with property and company guidelines, and maintain employee files.- Properly utilize performance feedback, recognition, training, and adherence to company policies, legal requirements- Provide input into and execute strategic plan consistent with the annual business & marketing plan of the Resort & Services.- Maintain the integrity of a property wide inspection program on a regular basis- Maintain effective communications with all hotel operational departments to effectively resolve situations impacting guest service- Operate smooth, efficient, cost effective operation; including labor management, supervision of all aspects of services and inventory control.- Ensure projects are effectively implemented and meets department objectives- Supervise department functions on a shift basis- Ensure adherence to guest services standards within established departmental policies and procedures- Maintain all departmental assets including equipment repairs and maintenance and ensure all departmental areas (FOH and BOH) are maintained, clean, and organized- Instruct new hires, trainees and employees on the expectations and responsibilities for each role- Accept full responsibility for the department in the absence of the Shift Manager- Respond to and resolve guest and/or employee complaints in a timely manner and creatively solve problems with the ability to anticipate, recognize, evaluate, and resolve potential difficulties

As team leader I motivate and energize the team towards achievement of its daily goals as well as make onsite decisions to ensure that these goals are met. I am responsible for and work along with a team of six (6).Core duties include:- Promoting On Property Revenue areas (OPR) to all internal and external customers- Responsible for team members whilst onsite- Assign/ delegate roles, tasks/ duties to team members of appropriate sections.- Ensure proper safety procotocols and inventory methods are adhered to- Compile and audit end of day reports- Provide an air of enthused hospitable customer service- Assess and direct team interactions and job duties.- Communicate relevant skill transfers/ training, informational and personal development- Make recommendations for improvements to employee, procedures and operationsI liase with all Customers, employees, location managers, OPR Supervisor.

To behave in a respectful manner at all times whilst in the Contact Centre.- handle calls in a consistently polite, professional and efficient manner.- have an understanding of the significance of customer service and adhere to high standards at all times.- process account and cash bookings through various systems.- provide customer call backs as necessary - Asses information to provide suitable and viable solutions- Practice flexibility regarding breaks, thus ensuring service levels are not affected at any time during the shift.- Take a pro-active approaches towards suggesting improvements to working practices.- demonstrate a commitment towards continuous personal development.- carry out other duties as directed by your Team Leader from time to time.

Verifiy and balance entries and records of financial transactions reported by various hotel departments during the day, using adding, bookkeeping, and calculating machines and software. Likewise the duties of a hotel clerk. Which are to Greet, register, and assigns rooms to guests. Issue room key and escort instruction to bellhop . Date stamp, sort, and rack incoming mail and messages. Transmit and receive messages, using telephone or telephone switchboard. Answer inquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment, and travel directions. Keeps records of room availability and guests' accounts, manually or using computer. Compute bills, collects payment, and makes change for guests. Makes and confirms reservations. Post charges, such as room, food, liquor, or telephone, to ledger, manually or using computer

Mix and serve alcoholic and nonalcoholic drinks to patrons of bar, following standard recipes: Mix ingredients, such as liquor, soda, water, sugar, and bitters, to prepare cocktails and other drinks. Serves wine and draught or bottled beer.Requisitions liquors and supplies. Arrange bottles and glasses to make attractive display. May slice and pit fruits for garnishing drinks. Prepare appetizers, such as pickles, cheese, and cold meats. Tend service bar and be designated Service Bartender