Chad Hester Email & Phone Number

With over a decade of experience in operations, logistics, and IT asset disposition (ITAD). I’ve helped launch end-to-end trade-in programs for some of the industries largest OEMS. My expertise lies in bridging the gap between departments, selecting the right software solutions, and improving processes through effective process mapping and optimization strategies. I focus on driving profitability and ensuring compliance with industry standards.Key Skills & Expertise:Operational ImprovementReverse LogisticsProcess Mapping & OptimizationCross-functional Team LeadershipVendor ManagementData Analytics & Business IntelligenceR2/ISO Certification ComplianceKPI/SLA Management3PL Vendor OversightOperations & Leadership Experience:As Operations Program Manager and Logistics Manager, I led day-to-day operations for multi-million-dollar programs across North America. I ensured teams met KPIs and SLAs by managing 3PL and other vendors, optimizing reverse logistics, and improving service levels. My ability to bridge Operations, Engineering, Finance, and other departments enabled seamless collaboration, ensuring business-wide alignment and optimal decision-making.Process Improvement & Software Solutions:I have a proven track record in process mapping and improvement, streamlining workflows to drive operational efficiency. I am skilled at selecting and implementing software solutions that enable better communication and productivity across departments. My approach consistently reduces operational bottlenecks and drives faster, data-driven results.One of my early achievements was leading the successful implementation of Salesforce as Strategic Partner Project Manager at Phobio. This project improved workflow efficiency and served as a stepping stone in my role as a key representative uniting various departments around common goals.R2 Certification & Compliance:I led teams to achieve R2 certification, ensuring compliance with environmental, health, and safety standards. This strengthened the company’s reputation as a leader in sustainable asset management and ITAD practices.Results-Driven Leadership:My leadership approach focuses on driving results through collaboration, mentorship, and a commitment to continuous improvement. I am passionate about ensuring teams remain efficient in dynamic, fast-paced environments.Let’s Connect:I’m eager to connect with professionals in ITAD, reverse logistics, and the tech industry..

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  Valdosta State University

  Biology, General