• Spearheaded the migration from legacy ERP systems to Oracle NetSuite, ensuring minimal disruption and maximum efficiency.• Administered Oracle NetSuite, Celigo, and Google products, optimizing their use to meet organizational needs. • Collaborated with internal teams to analyze workflows, architecting and implementing IT solutions that significantly reduced pain points and boosted efficiency.• Partnered with the management team to develop tools for capturing data and reporting on KPIs, driving informed decision-making.• Provided on-site tech support and managed hardware systems, ensuring smooth and uninterrupted operations.• Identified software needs, led the search for solution providers, reviewed RFQs, gathered stakeholder feedback, selected the final provider, and negotiated contracts.• Integrated data feeds from NetSuite to Microsoft Azure Data Factory, enhancing visibility and facilitating data sharing across teams.• Managed item creation, numbering schema, and data integrity across multiple internal systems, maintaining consistency and accuracy.

Collaborated with Sales, Operations, and Distribution teams to proactively manage distributor, mass retail, and key retail customer orders from start to finish. Responsibilities included:• Receiving and evaluating POs• translating and entering sales and work orders• analyzing and monitoring inventory availability against shipping windows• executing PO change requests and order modificationsCoordinated the mass retail onboarding process with cross-departmental teams, ensuring a seamless integration. This involved:• understanding master buying agreements and logistics requirements• creating new UPC codes• establishing and communicating timelines• collecting and publishing volumetric and marketing data• managing EDI connections

Managed key accounts and spearheaded new business development among national retailers, ensuring successful onboarding operations with new retail partners and coordinating EDI setup and management.Developed annual sales forecasts and created comprehensive KPI reports on a weekly, monthly, and annual basis. Analyzed sales data to provide strategic recommendations to senior management for enhancing growth and performance.

Account Management Compliance Role:Drove revenue growth by double-digit percentages through a relentless focus on high-quality customer service, acquiring new customers, refining marketing programs, and delivering in-depth training workshops.ERP Role:Enhanced company profitability by streamlining processes, ensuring system data quality, and analyzing sales and purchasing history to inform strategic decisions.

Analyzed Burley sales history to develop a single comprehensive master list of replacement parts and cross-referenced product schematics to assist our customer base and sales team in navigating highly complex and technical material.Mapped the Burley Returns Material Authorization system and developed new policies and procedures to make the process quicker, more accurate and more efficient. Headed product team at Burley to redesign recumbent line and develop new high-end performance model.Grew Burley bicycle sales by 50% each year

Supported the sales staff by answering inbound calls, backing up Account Executives when they were out of the office, Working with customers in a calm reassuring manner to quickly investigate and resolve issues as they arose, talked with customers to identify and interpret their needs, answer questions and provide appropriate information. Sales and Service, Angle Lake Cyclery

·Work with customers to determine their needs and find the best solutions for them. ·Receive and inspect bicycles brought in for repair. ·Provide repair estimates and write work orders. ·Merchandise product. ·Open and close store when owner absent. ·Place special orders. ·Maintain sales and service records.

Built the BikeE Customer Service department from the ground up including developing and implementing a comprehensive set of customer service policies and procedures and training staff. I designed and edited a uniform series of manuals and documentation for our product line as well as wrote and edited promotional materials for publication in bicycling and life-style magazines.

I Supported the sales staff by answering inbound calls, backing up Account Executives when they were out of the office, Working with customers in a calm reassuring manner to quickly investigate and resolve issues as they arose, talked with customers to identify and interpret their needs, answer questions and provide appropriate information