Chad Williams, Ma, Lmft Email and Phone Number

Licensed Marriage and Family TherapistPrivate Practice: Mental and Behavioral HealthRole and Responsibilities:~Develop individualized treatment plans, safety and crisis plans.~Prepare progress reports and letters of recommendation for higher levels of care.~Obtain and manage release of information forms for continuity of care.~Conduct CPS mandated reporting.~Consult with psychiatrists and other healthcare professionals as needed.Therapeutic Services:~Provide individual, group, couples, and family therapy sessions to clients.~Specialize in a wide range of mental health issues, including:~ADD/ADHD~Adjustment Disorder~Anger Management~Antisocial Personality~Anxiety~Attachment Issues~Autism Spectrum Disorder~Binge Eating Disorder~Bipolar Disorder~Body Image Disorders~Borderline Personality~Bulimia Nervosa~Bullying~Couples~Depression~Dissociative Identity Disorder (DID)~Gender Identity~Grief~LGBTQIA+ Issues~Martial Issues~Mood Disorders~Obsessive-Compulsive Disorder (OCD)~Panic Disorders~Personality Disorders~PTSD~Schizophrenia~Suicidal Ideation~Transgender Issues~TraumaTherapeutic Modalities: Utilize various psychological treatment approaches pending the clients' needs, including:~Behavioral Therapy~Cognitive Behavioral Therapy (CBT)~Family/Marital Therapy~Acceptance and Commitment Therapy (ACT)~Attachment Theory~Culturally Sensitive Therapy~Dialectical Behavior Therapy (DBT)~Family Systems Therapy~Integrative Therapy~Internal Family Systems (IFS)~Mindfulness-Based Cognitive Therapy (MBCT)~Narrative Therapy~Object Relations Therapy~Person-Centered Therapy~Positive Psychology~Solution Focused Brief Therapy (SFBT)~Strength-Based Therapy~Structural Family Therapy

• Perform individual, group, couples, and family therapy for clients with presenting problems, including PTSD, anxiety, depression, OCD, Illness Anxiety, Somatic, drug/alcohol addiction; crisis intervention, eating, sexual, and personality disorders; marriage and/or family conflict issues.• Develop treatment plans, safety and crisis plans, progress reports, and letters of recommendation for higher levels of care. Obtain release of information forms and documents for continuity of care. • CPS mandated reporting. • Consult with psychiatrist. Clinical Program Director:• Train new clinicians using the training agenda to ensure consistency in new hire onboarding.• Sit in on clinician performance evaluations to support CD and provide feedback. • Oversee the scheduler to ensure the schedule is accurate and matches the program schedule. Monitor clinicians to ensure they follow their daily schedules. • Support the CD in helping oversee clinicians and CM as it relates to productivity and perturbance. • Utilize data analysis on QC to lead the team on performance improvement and corrective actions. • Prepare for upcoming site visits and do weekly compliance checks (licensing checklist) and prep licensing docs to update them every Friday. • Verify RTC, PHP and IOP clients are receiving appropriate number of services as reflected in the program schedule. • Daily Chart Audits for each department: Must audit all department compliance checklists: admission, clinical, Case management, HR and operational checklists to ensure forms are completed on time and are legible and accessible. • In charge of leading a weekly compliance meeting with supervisors.Licensing Requirements:• Responsible to be the designated representative (administrator) for licensing to oversee program compliance, handle site visits and ensure policies and procedures are being followed. • Oversee the P&P's to ensure they are current based on regulations.

• Perform individual, group, couples, and family therapy for clients with presenting problems, including PTSD, anxiety, drug and alcohol addiction; various mood, personality, eating, sexual, and childhood disorders; marriage and/or family conflict issues.• Conduct adolescent IOP groups and individual therapy.

• Performed individual, group, and family therapy for clients with presenting problems, including drug and alcohol addiction; various mood, personality, eating, sexual, and childhood disorders; marriage and/or family conflict issues.• MFT trainee shift lead at the school-based wellness center providing counseling for high school students. • Performed group family therapy at the residential domestic violence program. • Volunteered for community-based mental health special events.

• Supported senior leaders and HRG's by managing/prioritizing recruitment strategies and staffing support in California (LAX, OAK, ONT, PSP, SAN, SJC, SNA).• Improved employee productivity and organizational effectiveness by reviewing processes to ensure optimal HR service delivery.• Mentored the HRG groups and provided market research/analysis.• Operated as an organizational leader and internal consultant to the HRG's in the identification, development and implementation of the recruiting processes and California specific requirements and labor laws.• Maintained trusted relationships across the nation to ensure that the talent strategy and programs supported the strategic goals of ATS.• Supervised the execution of HR employee lifecycle processes, executive coaching, engagement, organizational design, workforce planning, succession management, people development, communications and change management.• Conducted and assisted HR Generalists with wage surveys and market analysis of current ATS locations and new locations to provide economic data for cities within the assigned region/s.• Developed and maintained a recruiting network which included social media, public agencies, LAWA and Universities to sustain an active pool for both management and hourly candidates.• Maximized HR efficiencies and maintained compliance with operational functions by performing background investigations, employment interviews, requisition posting, budgeting, statistical reporting, confidential document control and protocol development.• Developed retention/succession programs and strategies to reduce turnover and build the internal applicant pool for development opportunities within ATS.• Systems administrator assisting the HRG's with multiple software systems and online staffing sites while maintaining within budget parameters.• Developed and conducted training programs for HRG's to streamline their ability to recruit and hire qualified applicants.

• Provided HR expertise to develop the organization's leadership positions delivering best-in-class HR processes and programing including Diversity and Inclusion plan/culture.• Full cycle recruiting for the Administrative, Behavioral, Clinical, Finance, Human Resources, IT, Nursing, Operations, Project Management and Sales departments.• Leveraging both traditional and creative candidate sourcing techniques - including internal, social media, job boards, networking, and referrals.• Created and updated P&P's, employee/client handbooks and job descriptions according to company growth, expansion requirements and legal and benefit updates.• Trained and coached senior leadership; created stronger work relationships, resulting in higher morale, productivity, and employee retention.• Performed investigations, conflict resolution, disciplinary action, reviews, performance improvement plans (PIP) and terminations.• Documented and analyzed all activity using Excel metrics following all The Joint Commission and the CA Department of Health Care Services (DHCS) requirements with daily live time tracking.• Reviewed/processed Bi-weekly payroll.• Maintained companywide HIPPA compliance with confidentiality policies in accordance with State and Federal laws including the confidentiality of employees, client, and business-related information.• Created metrics for staff/client exit interviews to evaluate and implement changes to policies and procedures.• Created and presented monthly HR reports based on metrics to the Performance Improvement team.• Identified the training needs of the program, performed various IT solutions and trainings as needed.• Directed the administrative activities of the clinical and administrative staff; provided clear lines of role responsibility and accountability within all departments; provided on call support.• Created and implemented qualitative and quantitative metrics documenting audits to meet licensing and accreditation requirements.

Human Resources:• Full-cycle recruiting for the Administrative, Behavioral, Clinical, Finance, Human Resources, IT, Operations, Project Management and Sales departments.• Leveraging both traditional and creative candidate sourcing techniques – including internal, social media, job boards, networking and referrals.• Create and update job descriptions according to company growth and expansion requirements. • Maintain high level of service, and strict adherence to SLAs and contract guidelines.• Provided day to day coaching and performance management guidance; worked with managers and team members to build strong work relationships, resulting in high morale, productivity and employee retention.• Served as a trusted resource and advisor to owners/executive director and management regarding organizational and employee management issues. • Performed investigations, conflict resolution, disciplinary action, reviews and terminations. • Documented all activity in database following all TJC and DHCS requirements with live time tracking.• Process Bi-weekly payroll preparation and review. • Maintained compliance with confidentiality policies in accordance with State and Federal laws including the confidentiality of employees, client, and business-related information.• Created metrics for staff/client exit interviews to evaluate and implement changes to policies and procedures. Created and presented monthly HR reports based on metrics to the Performance Improvement team.• Redesigned employee handbook according to legal and benefit updates.Corporate Operations & Compliance:• Supervised the operations of all locations and expansions; adhering to all requirements for licensing, accreditation and compliance. (DHCS and TJC).• Analyzed trends in the program, identifying issues, developing and recommending solutions to the Governing Boards prior to implementation.

• Liaise between Sales/Legal, Product Clearance, Technical Servicing, Marketing and Finance/Accounting for Worldwide Hotel PPV customers to ensure accurate and timely delivery of licensed product. • Manage the creation and distribution of Licensed Product Availability reports, contract extensions, product offerings, and orders with a growing client base for 15 domestic and international clients.• Engage in Sales discussion for qualifying product limitations as well as review and interpret license agreements for accuracy, compliance and system administration for Operations and Accounting.• Monitor rights clearance analysis using internal systems to identify various criteria for holdback restrictions.• Designed and implemented an Excel advanced-VBA program that streamlined the process by eliminating manual steps and delivered more accurate client data for analysis and status updates to executives.• Identified system enhancement within Contract-Accounting system that would benefit all users which was implemented by IT within 2 months.• Responsible for setting up complex deals in the accounting system and entering licensed product based on contractual obligations and terms.• Primary contact for day to day client management as it pertains to compliance, legal obligations and customer service.• Advise Legal Department of pending issues with New Draft Agreements to identify title and notice provisions that might present compliance issues.

• Full cycle recruiting for the Behavioral, Operations, Project Management and Sales departments.• Workday recruiting, onboarding, and talent management.• Leveraging both traditional and creative candidate sourcing techniques - including internal, social media, job boards, networking, and referrals.• Create and update job descriptions via Workday.• Maintain high level of service, and strict adherence to SLAs and contract guidelines.• Served as a trusted resource and advisor to owners and management regarding organizational and employee management issues.• Documented all activity in database following all TJC and DHCS requirements with live time tracking.• Internal audits using Workday metrics to meet licensing requirements.• Created/Reviewed/approved expense reports via Workday.• Workday payroll review/corrections/approval.• Create and present multiple reports via Workday (employee engagement, turnover rates, leadership training, succession management, license/certification, census, time to hire, IR, % report completion, etc.).• Review/approve time sheets and vacation via Workday.• Maintained compliance with confidentiality policies in accordance with State and Federal laws including the confidentiality of employees, client, and business-related information.• Managed daily operations including the supervision, recruitment, training, and mentoring of a 20+ person team.• Ensured physician and staff compliance with corporate policies and procedures and licensing requirements via Workday.• Marketed program services to new clients, traveled to meet with and conduct facility tours for prospects.• Reengineered facility program to comply with California Code of Regulations, Title 9 requirements; achieved licensure after failed attempts in the prior two years by revamping operations.• Operated within an annual budget and reviewed/approved all expense reports.