• Provide technical assistance on site or remotely for desktops, laptops, printers, and other technology devices• Perform field service/maintenance on printers, POS devices, desktops, laptops, network devices, and telephony devices• Perform installation of printers, POS devices, desktops, laptops, network devices, and telephony devices• Replace/diagnose faulty internal components of printers, POS devices, desktops, laptops, network devices, and telephony devices• Install home theater equipment. TVs, home audio, projector systems etc.• Extend Demarc installations and setup communications equipment• Install premise Cat5e cabling for residential and commercial• Install/service Hosted PBX solutions• Perform site surveys for installations• Install wireless networks for residential and commercial• Provide technical consultation for capacity, expansion, installation, and upgrades of technology• Install, support and maintain access control systems• Design, install, support and manage IP security camera systems• Install, support and maintain perimeter security systems

• Installation and maintenance of NEC and Mitel PBX and Key Systems• Analyze and resolve challenges associated with business telephony and Internet technologies• Provide technical consultation for capacity, expansion, installation, and upgrades of voice and data technology• Design and implement local and wide area networks, VPN, MPLS and teleworker• Troubleshoot and configure multi node telephony networks• Perform site surveys for installations and expansions of technology, including VoIP• Work with multiple vendors to install telecom and data equipment and services• Provide end user training as needed on utilizing phone and data technology• Cutover customer dial tone and internet connections when changing carriers• Complete VoIP network and device installations for premise and hosted PBX• Provide technical assistance on site, over the phone, or via remote assistance tools• Collaborate with Management, Project Managers and dispatch to complete installations and repair work• Resolve requests and incidents while tracking resolutions and root cause into the AccPac CRM system• Install, configure and maintain HP/Aruba data networking switches• Install, configure and maintain Dell/Sonicwall, Ubiquiti and Aruba/HP Wireless solutions• Install, configure and support VMWare ESXi servers.• Install, configure and support Windows 2k3-2k12 servers to provide UC application support.• Install and support video and web conferencing systems, such as LifeSize and Mitel Collaboration Advanced• Install and support call logging and monitoring solutions, such as Oaisys Tracer and Talkument.• Complete wireless surveys for existing and future deployment of WiFi solutions• Install, configure and maintain VoWiFi equipment and solutions.

• Provide technical assistance on site or remotely for desktops, laptops, printers, and other technology devices• Perform field service/maintenance on printers, POS devices, desktops, laptops, network devices, and telephony devices• Perform installation of printers, POS devices, desktops, laptops, network devices, and telephony devices• Replace/diagnose faulty internal components of printers, POS devices, desktops, laptops, network devices, and telephony devices• Install home theater equipment. TVs, home audio, projector systems etc.• Extend Demarc installations and setup communications equipment• Install premise Cat5e cabling for residential and commercial• Install/service Hosted PBX solutions• Perform site surveys for installations• Install wireless networks for residential and commercial• Provide technical consultation for capacity, expansion, installation, and upgrades of technology

• Perform T1 cross-connects in co-location facilities throughout the Indianapolis Metro area• Cutover customer dial tone and internet connections when moving to Evolve/CinBell service• Run Premise cabling for data workstations, VoIP and Demarc extensions• Install, configure and test Cisco and AdTran IADs for hosted VoIP telephony and data gateway• Provide technical assistance on site, over the phone, or via remote assistance tools• Work with Project Managers and dispatch to coordinate installations and repair work• Analyze and resolve challenges associated with business telephony and Internet technologies• Detect, diagnose and report issues on technology systems• Resolve requests and incidents while tracking resolutions and root cause into the Aegis ticket tracking system• Complete POTS and T1 circuit testing as needed• Maintain equipment inventory and consumables stocked in company vehicle• Coordinate and complete projects according to plan and budget• Partner with vendors, customers, internal technology departments and third-party tech support

• Manage the daily operations of the Distributed Systems Support team• Provide consultation, analysis, and selection of complex call center, telephony, local area networking, wide area networking, server and desktop technologies for a 900+ seat call center• Provide computer, telephony and network support services to business units related to office systems, call center technology and interconnected systems• Install, configure, maintain and document network operating systems, local area networks, wide area networks and technology infrastructure• Analyze and resolve challenges associated with call center technologies• Detect, diagnose and resolve/report issues on call center systems• Draft department operating procedures and instructions for others to use when performing computer, telephony, and network diagnosis and repairs as required• Communicate with vendors, users, internal technology departments and third-party tech support

• Manage the daily operations of the Distributed Systems Support team• Provide consultation, analysis, and selection of complex call center, telephony, local area networking, wide area networking, server and desktop technologies for a 900+ seat call center• Provide computer, telephony and network support services to business units related to office systems, call center technology and interconnected systems• Install, configure, maintain and document network operating systems, local area networks, wide area networks and technology infrastructure• Analyze and resolve challenges associated with call center technologies• Detect, diagnose and resolve/report issues on call center systems• Draft department operating procedures and instructions for others to use when performing computer, telephony, and network diagnosis and repairs as required• Communicate with vendors, users, internal technology departments and third-party tech support

• Provided administration and support for Windows Client/Server, setting up Internet/Intranet services, corporate email, and managing user accounts• Install, configure, document and troubleshoot Cisco routers and switches, hubs, terminal adapters and KVM switches• Led project developing an on-site helpdesk and issue resolution process• Was responsible for running, terminating, and testing Cat5 Ethernet cable• Worked with management and administration to plan and implement the IS strategic plan and other high level projects• Communicated daily with vendors, sales associates, and third-party tech support• Generated reports, network documentation, and processed internal requests