Chad Bates🏃♂️ Email and Phone Number
Chad Bates🏃♂️ work email
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- Valid
Chad Bates🏃♂️ personal email
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Chad Bates🏃♂️ phone numbers
Customer Support Leadership and Change Management Professional. I have a track record of hiring, training and coaching successful teams and implementing case and knowledge management systems in B2B, B2C, Healthcare and Enterprise software industries. My teams have maintained extremely high customer satisfaction scores for years. We work to make customers successful and have a work environment that is supportive and a place that they can grow their careers.Strengths in leveraging education and knowledge to reduce customer issues and escalations. Working with vendors and partners to expand the reach of company operations and support coverage. Use change management and organizational change frameworks to create more productive processes and organizations.Motivated by seeing employees grow in their careers and find their passion at work and in life. Using my years of experience and education to make our world and communities a better place to live.Specialties: Certified Support Manager, SAP SD, FI/CO, MM, WBT, CBT, Instructor Led Training, Zendesk, Salesforce Knowledge, KCS Foundation Certified
Uw Medicine
View- Website:
- uwmedicine.org
- Employees:
- 4113
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Program Operations SpecialistUw MedicineKirkland, Wa, Us
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Concert Security And Alcohol EnforcementLive Nation EntertainmentKirkland, Wa, Us -
Host/ ProducerManaging Humans Podcast Jun 2024 - PresentSharing experience and interviews. -
Director Of OperationsAduro Mar 2024 - Jun 2024Redmond, Washington, UsLeading Member Experience and Technical Support, Biometric Screening, Industry Accreditation and Operations -
Director Of SupportAduro Sep 2022 - Mar 2024Redmond, Washington, Us• Implemented Cause of Error and Root Cause Analysis processes to improve operational efficiency.• Led the reaccreditation process with NCQA, ensuring compliance and quality standards were met.• Managed the strategic vision of the Member Support organization, driving customer satisfaction and retention.
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Sr. Manager - Product Support And TrainingSoundcommerce Mar 2022 - Jun 2022Seattle, Washington, UsDeveloped a plan to create a product support process for a cloud based data analytics software. -
Support ManagerSap Concur Dec 2019 - Mar 2022Bellevue, Wa, UsManaged a team of Support Engineers working with customers in various industries and areas of the Concur product. Oversee the daily operations of the team, ensuring SLA obligations and achieving KPI expectations. Fostering self-improvement, cross-training, team building, and continued learning, as well as resolve escalations and collaborate with other departments to create a unified customer experience. -
Business Operations ManagerAmazon Web Services Jan 2018 - May 2019Seattle, Wa, UsGathering and visualizing data to drive business decisionsDelivered improvements to user facing tools and processesProject Manage resources across multiple teams and geographies -
Manager Of Concierge SupportAmazon Web Services Jan 2016 - Jan 2018Seattle, Wa, UsDriving change to processes and tools across multiple teams and organizationsDeveloping the Enterprise Customer Service offeringProduce weekly business reviews on metrics and KPIs
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Director Of Knowledge ManagementWinshuttle Jan 2014 - Jan 2016Bothell, Wa, UsManagement of Training Materials (Online, In-Person, CBT)Help Center Knowledge Base administrationDocumentation and translation managementZendesk and Salesforce Knowledge Communities setup and administration -
Director, Global SupportWinshuttle Jan 2007 - Jan 2014Bothell, Wa, UsGrew the Winshuttle Support team from start-up (2 people) to a global organization (40 people in 5 countries).Established the tracking of Customer Satisfaction and maintained a +98% rating for 6 years.Established the Winshuttle Information and Solution Exchange Knowledgebase (WISE).Implemented and migrated case management to Zendesk.Hired, trained and coached a team of exceptional support professionals that have taken on the majority of technical roles inside Winshuttle.Established escalation processes, Service Level Agreements (SLA), and process documentation.
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Sap Training ConsultantHarley Davidson Motor Company Sep 2006 - Dec 2006Milwaukee, Wi, UsCreated and delivered SAP Financial Accounting and Controlling training for the Harley Davidson CFO Project.Provided post go live support and individual instruction to executive level users. -
Training ConsultantIbm Apr 2001 - Apr 2006Armonk, New York, Ny, UsCreated and delivered training for projects at:State Compensation Insurance Fund of California (Oracle Forms)Medtronic (SAP Sales and Distribution)Nissan (SAP Purchasing and Financial Accounting)Alpine Electronics (SAP)Metropolitan District Corporation of Hartford, CT (SAP Customer Service)Kubota Tractor (SAP Sales and Distribution) -
Sap TrainerAvaya Aug 2000 - Apr 2001Morristown, New Jersey, UsDelivered training to end users for the Customer Service SAP Project -
Sap Training ConsultantCompusa May 1997 - Aug 2000Miami, Florida, UsDelivered training for:The Social Security Administration (PC Skills, MS Office, SSA Applications)Wyndham Hotels (SAP)EDS (SAP) -
Corporate Operations ManagerCompusa Jan 1995 - Jan 1997Miami, Florida, UsManaged the order logistics for a corporate sales team.
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Store ManagerLucky Computers 1996 - 1997Managed stores in Seattle, WA and Anaheim, CA.
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Sales EngineerComputer City Jun 1994 - Jan 1995UsComputer Hardware and Software Retail Sales Engineer -
Retail SalesSilo Jul 1993 - Apr 1994UsAudio, Video, and Computer Sales -
Product Information RepresentativeAldus Corporation Sep 1993 - Dec 1993Provided phone customer service supporting the roll out of Pagemaker 5.0
Chad Bates🏃♂️ Skills
Chad Bates🏃♂️ Education Details
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University Of Washington BothellInternational/Global Studies -
Boise State UniversityOrganizational Performance And Workplace Learning
Frequently Asked Questions about Chad Bates🏃♂️
What company does Chad Bates🏃♂️ work for?
Chad Bates🏃♂️ works for Uw Medicine
What is Chad Bates🏃♂️'s role at the current company?
Chad Bates🏃♂️'s current role is Program Operations Specialist.
What is Chad Bates🏃♂️'s email address?
Chad Bates🏃♂️'s email address is cr****@****ail.com
What is Chad Bates🏃♂️'s direct phone number?
Chad Bates🏃♂️'s direct phone number is +120691*****
What schools did Chad Bates🏃♂️ attend?
Chad Bates🏃♂️ attended University Of Washington Bothell, Boise State University.
What are some of Chad Bates🏃♂️'s interests?
Chad Bates🏃♂️ has interest in Human Rights, Animal Welfare, Education, Politics.
What skills is Chad Bates🏃♂️ known for?
Chad Bates🏃♂️ has skills like Sap, Erp, Business Process, Management, Training, Sap R/3, Enterprise Software, Customer Service, Pre Sales, Integration, Sd, Business Intelligence.
Who are Chad Bates🏃♂️'s colleagues?
Chad Bates🏃♂️'s colleagues are Tim Jones, Virginia Canady, David Soberg, Andy Gudwin, Jason Frisk, Jamieson Amber, Annette Thomas.
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