Chad Bender Email & Phone Number

Oracle Cloud Infrastructure (OCI)

San Diego, California, United States

Achievements • Led a cross-functional team in the zero-to-one (concept, build, and launch) of Identity+, a first-party ID Graph product that increased customer email campaign revenue by 4x.• Led the Analytics product team in the design, execution, and launch of the Message Aggregates feature achieving 16% customer adoption within 60 days of launch with positive user reviews.Responsibilities & Skills• Vision— Developed a product vision and strategy for the Analytics platform that drove positive customer impact and achieved 100% alignment with company business goals.• Voice of the customer— Conducted 15+ user feedback sessions to identify and validate use cases leading to the prioritization of user stories and road map items.• Data Analytics— Synthesized 80+ customer survey responses to identify over 40 user pain points. • Leadership— Revamped team processes by implementing Problem Briefs, Epic Templates, Dev Plans, and Retros to improve team execution which reduced rework bugs from over 50 to less than 10 per project.• Communication— Presented product road map, product positioning, and launch activities bi-weekly at the companywide all hands meeting, aligning stakeholders and leadership teams. • Go to Market— Wrote the value proposition and positioning docs for the Infinity+ Dashboard tool and coordinated its launch with the Sales and Marketing teams.

Greater San Diego Area

Achievements• Led the Reporting squad in the zero-to-one (research, design, build, & launch) of the Talent Matrix which attributed to 35% of new customer revenue in Q1 2021.• Boosted Monthly Recurring Revenue (MRR) by 25.4% in 8 months by enhancing Objectives product features.Responsibilities & Skills• Leadership— Gathered user requirements, wrote product requirements documents (PRDs), user stores, and drove the execution of new product features.• Voice of customer—Conducted surveys to measure Product Market Fit capturing 200+ pieces of feedback which informed the prioritization of features on the road map.• UX Design— Drove UX improvements based on event data analytics, user testing, and qualitative feedback.• Data Analytics— Collaborated with engineering to implement an internal A/B testing process. • Communication— Presented road map updates and product launch plans across Product, Sales, Customer Success, and Customer Support teams.

Greater San Diego Area

Achievements• Led a cross-functional team in the zero-to-one (concept, build, and launch) of Engage—Oracle’s social media response and customer care application—reaching 50% adoption within the first three months post-launch.• AI / Machine Learning— Implemented sentiment analysis AI tools on customer care messages making customer service representatives 2x more efficient at responding to critical messages in their queue.Responsibilities & Skills• Data Analytics— Collaborated with engineering to run A/B tests comparing the load times of the Engage app before and after UI updates. • Road map— Developed the road map to deliver near-term value while maintaining a long-term competitive vision.• Voice of the Customer— Utilized in-app micro surveys to uncover pain points, validate use cases, and prioritize new product features.• UX Design— Collaborated with the UX team on mockups and designs.

Greater San Diego Area

• Led monthly product workshops to the sales teams in Latin America resulting in 35% (YOY) revenue growth.• Published 27 sales training videos reaching 1,500 unique views in six months with an average star rating of 3.3 out of 4.

• Managed the M4000 and M5000 enterprise server product lifecycle resulting in $800M in revenue per year.• Reduced part numbers by 41% to lower manufacturing costs while still maintaining essential product features.• Created product collateral: Datasheets, FAQs, Web Pages, Product Bulletins, internal Wikis, & Competitive Positioning.

• Led a cross-functional team to launch the M3000 enterprise server that generated over $100M in revenue per year.• Managed the M3000 Fujitsu product partnership which included feature definition, cost negotiations, and go-to-market.• Trained the sales force on the M3000 server product features, specifications, and positioning.

Greater San Diego Area

• Researched and validated Sun Modular Datacenter’s competitive position within the data center market.• Wrote a competitive report analyzing the Strengths, Weaknesses, Opportunities, and Threats of the modular data center market and how Sun’s Modular Datacenter fit within that market.• Developed and maintained 6-12 new business relationships with infrastructure providers for the Sun Modular Datacenter S20.

Greater San Diego Area

Through the Center for the Commercialization of Advanced Technology (CCAT) at San Diego State University I worked for Avaak and completed the following:• Conducted primary market research to determine go-to-market strategies for the Avaak Vue consumer wireless personal home video camera network.• Wrote the municipal WiFi section of the Market Study Document, and recommended go-to-market product positioning strategies for the Avaak Vue video camera.• Researched and estimated the market size of the home security, military, and metropolitan WiFi market segments.

Mba, Finance

Activities and Societies: V.P. Student Affairs-Graduate Student Association, Entrepreneurial Society, Graduate Business Student Association

B.A.