Chad Graves Email & Phone Number

Boston, Ma, Us

Us

Responsible for direction of all non-academic operations of a forward-thinking suburban charter school.- Current project management includes: - $2M track and field - $4.8M 18,000s.f. classroom building- Responsible for development and oversight of yearly budget which has increased from $6M to over $11M over the past 5 years along with all associated fiscal policies and controls.- Direct 7 departments: Finance (including Accounting, Purchasing and Payables), Human Resources, Enrollment, IT, Facilities, Student Nutrition and Administrative Services.

Norwood, Massachusetts, Us

Central Source provides Massachusetts Charter Schools with customized business and operational consulting to meet their administrative needs. - Worked with company owner to improve policies and systems to increase operational efficiency. - Directed effort to re-design website.- Consulted on fiscal management at several client schools.

EF Educational Tours is the largest provider of tours for teachers and students in the US. Director of Business; Managed 4 business units, with four managers, 11 support staff: Business Intelligence, Information Systems and Web Technology, Customer Service, Sales-Production Coordination Led efforts to re-evaluate target market to more effectively structure direct mail campaigns. Maintained response and conversion rates, while reducing the marketing spend by over $1.5M.Developed outside sales plan, outlining prioritized territories with detailed implementation, specifically targeting competitor market share. Resulted in 87% increase in "competition wins" in first year.Implemented internal agreement dictating cross-departmental procedure and accountability regarding deadlines which streamlined sales and production efficiencies. Acted as the business lead during web redesign. Direct traffic has increased over 12% with users viewing an average of 9 additional pages when compared to prior year. Directed all sales, marketing and production analysis efforts.

Launched start-up office for student tour product into an untested Indian market. One year assignment, responsible for establishing a strong foundation for future growth.Generated over $750k in revenue in the first six-months after launch of the product.Established fundamental accounting practices, fully responsible for initial P&L and budget over $1.5M.Developed a customer database with over 1,500 prospects with sales potential throughout India.Recruited and train a 15 person sales team of Indian nationals, along with a network of external partners. Directed implementation of marketing plans, goals, reporting metrics and operational procedures.

Managed inside sales team handling over 1,000 accounts with total revenue over $20M. Exceeded sales goals for three consecutive seasons despite stagnant travel market during 2001 and 2002. Generated and managed semi-annual sales goals for inside sales team of as many as 20 sales associates.Increased regional sales by 13% in two years.

Zurich, Ch

Managed inside sales team handling over 1,000 accounts with total revenue over $20M. Exceeded sales goals for three consecutive seasons despite stagnant travel market during 2001 and 2002. Generated and managed semi-annual sales goals for inside sales team of as many as 20 sales associates.Increased regional sales by 13% in two years.

Developed and presented training and demonstration materials to sales staff and clients.Improved production efficiency by establishing time saving procedures.Acted as the PetroSpec technical expert regarding software support applications and marketed products to domestic sales staff and international product representatives.