• Facilitate Mechanical Leadership Development Sessions designed to increase staff performance. • Implement Lean management and process improvement to drive increases in operational efficiency. • Lead in the training and certification of all new trainers.• Develop accurate training schedules and yearly capacity for 2015 and 2016.• Oversee all Master Trainer Mechanical Leadership Development Program (MLDP) data including database management, reporting, team tracking and scheduling. • Serve as the lead administrator for Blackboard and Success factors and the 5’s Lead for MLDP Denver. • Developed strong working knowledge of all Union Pacific Way processes and procedures.• Managed the MDLP program for the North Platte, Nebraska outreach program. • Conducted “Train the Trainer” sessions.

• Successfully led the implementation of a company-wide training program around new customer installations and products. • Developed and delivered comprehensive hands-on training and testing procedures to increase operational efficiency. • Completed training and the certification of 200+ active installation staff members. • Maintained responsibility for company-wide completion rates for all installation territories• Delivered new product training to technicians and trained designated system trainers within the region.• Managed all quality control systems for the northern and western Colorado territories. • Conducted “Train the Trainer” sessions.

• Executed highly engaging, new training programs within the western regional offices including training of newly hired employees. • Developed and delivered technical information bulletins and safety and technical training to regional trainers. • Conducted analysis of training needs at each individual office.• Successfully trained newly hired Field Service Specialists with the division.• Developed innovative technical training materials and played a key role in the development and implementation of training across all areas of the company including video production. • Led meetings regarding safety, new products and installation training including employee development. • Designed and implemented procedures to increase quality assurance. • Achieved and maintained a 100% customer satisfaction rating by providing training and accurate job-related information to service technicians. • Provided comprehensive support of all management decisions around training and quality within the business. • Chaired an interoffice training committee, leading in the implementation of training developed by the committee.• Led in the development of CSR’s, improving their ability to identify customer needs and resolve issues. • Managed a reward and recognition program for CSR performance based on set team and company goals. • Working in collaboration with coaches to develop and implement quality improvement and team building best practices. • Maintained open lines of communication with both internal and external CSC staff members.