Chad Buck Email & Phone Number

Titusville, Fl, Us

Melbourne, Florida, United States

• Built and managed server environment (VMWare 6, EMC Unity, Server 2008r2, Server 2012r2, Exchange 2010, Exchange 2013, SQL Server 2008, SQL Server 2014)• Managed backup solution (Veeam for local and cloud storage)• Built and managed LAN/WLAN with Cisco switches/controllers/access points, Watchguard Firewall, and Barracuda Email Security• Managed ISP and telecom services (fiber, metro-LAN, T1, PRI)• Programmed, managed, and audited NEC SV8100 and UM8000• Managed multiple enterprise applications (Connectwise Automate, Connectwise Control, Netsmart Homecare, Hyland OnBase, eCQ, Sage, MaaS360, ManageEngine ServiceDesk Plus, Solarwinds Web Help Desk, and HealthWyse)• Facilitated meetings, conferences, and training sessions• Provided on-call support for all duty-shifts• Performed desk-side and field support for Microsoft Windows platforms (Windows 7, Windows 8.1, Windows 10)• Performed all support for desktops, attached peripherals, local and networked printers, print servers, VPN connectivity, networks, and servers• Maintain voice and data cabling• Custom query writing for Netsmart Homecare, Hyland OnBase, and HealthWyse

Performed Level 1, 2, and 3 deskside and field support for Microsoft Windows platforms (98, 2000 Pro & Server, XP,Vista, Windows 7, and 2003 Server), and Macintosh OS X.• Performed Level 1, 2, & 3 support for desktops, attached peripherals, local & networked printers, print servers, VPNconnectivity, networks, and servers.• Performed Level 1, 2, & 3 support for MS Office (95 through 2007), Internet Explorer, Netscape, Firefox Mozilla, AdobeAcrobat Professional, Adobe Photoshop, Adobe Premiere, Pinnacle Studio 10, Macromedia Studio, CamStudio, NeroBurning ROM, Roxio Easy CD Creator, Fantom CD, pcAnywhere, UltraVNC, DiskKeeper, Norton Internet Security Suite,McAfee Antivirus, TrendMicro Antivirus, and CA ezArmor, NT Locksmith, and WinPE.• Facilitate meetings, conferences, and training sessions.• Perform after hours support for emergency situations.• Perform backups (daily and weekly) and restoration (as needed).• Maintained company extranet.• Program, maintain & audit the Inter‐tel Axxess & 5000 phone system.• Level 1 & 2 support to the Inter‐tel phone system and VOIP T1’s & PRI’s.• Install and maintain voice and data cabling.• Perform custom statistical analysis.

• Implemented hardware and software solutions including, but not limited to desktop, point‐of‐sale, servers, LANs, Wireless LANs, WANs, remote connectivity, banking, and brokerage.• Performed Level 1, 2, & 3 deskside and field support for Microsoft Windows platforms (3.x, 9x, 2000 Pro & Server, XP, NT 3.41, NT 4 Workstation & Server, and 2003 Server), Netware 3.x‐5.x, Macintosh OS 7.x, 8.x, 9.x & OS X, and Appleshare IP 6.• Performed Level 1, 2, & 3 support for desktops, local & networked printers, print servers, VPN connectivity, networks, and servers.• Performed Level 1, 2, & 3 support for MS Office (95 through 2003), Lotus Smartsuite, Corel WordPerfect, Internet Explorer, Netscape, Firefox Mozilla, Lotus Notes, Adobe Acrobat, Adobe Photoshop, Adobe Premiere, Macromedia Studio MX, Nero Burning ROM, Roxio Easy CD Creator, Fantom CD, Remotely Anywhere, pcAnywhere, RealVNC, HP JetDirect WebAdmin, Norton SystemWorks, McAfee Antivirus, TrendMicro Antivirus, and Fluke Network Inspector• Responsible for creating, updating, and closing tickets in ManageNOW, RemedyRx, and a proprietary ticket system managed by AQ Inc. for site visits and deskside support.• Acted as after‐hours support to other project members when help desks and project offices were closed.• Performed long-term deskside support and IMAC operations for Scholastic, Viacom, Cendant, Washington Mutual Financial Centers and Washington Mutual Home Loan Centers.• Provided maintenance of project schedules and project timelines to assist in the software deployment and support efforts during the Scholastic Project.• Engaged in two large scale deployments during the Scholastic Project (150‐300 sites per tech completed in 2 months per deployment).• Scheduled and reported on all IMAC assignments for all long‐term projects• Created and updated installation process documentation.

• Computer support (both corporate and home based PCs).• In‐house and field service technician.• Delivery, inventory, ordering, and stocking responsibilities.

As, Computer Programming And Analysis

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