Chad Chamberlain Email & Phone Number

Portland, Oregon, Us

Greenwich, Ct, Us

Led the team that owned SharePoint, Power Platform with Power Apps and Power Automate, and Workplace by Meta environments globally for a Fortune 200 enterprise with 100k employees in 32 countries.• Fostered a culture of open innovation and entrepreneurship among a team of up to 11 onsite, remote and offshore developers, engineers, project managers, analysts and administrators.• Redesigned internal support processes to implement internally-developed Power Apps/Automate-based self-service tools, resulting in 50% support ticket reduction.• Planned, coordinated and lead teams through SharePoint migrations in M&A/divestiture scenarios, consisting of up to 6,000 site collections and subsites between on-premises and M365. • Established mentoring partnerships with HR and various business teams to upskill team members, empowering them to build their own solutions in SharePoint and Power Platform at little- to no ongoing cost to IT.• Launched Power Platform governance/architecture practice and led implementation of Microsoft’s Center of Excellence solution.• Collaboratively developed, implemented, and continuously evolved global SharePoint governance strategy in response to business needs.• Led and coordinated team to develop automated extranet management solution based on Power Apps, Power Automate, and SharePoint Online.• Coordinated and managed continuous improvement enhancements and development of Azure/SharePoint-based employee HR portal website.• Led development of Power Apps, SharePoint & SQL-based task assignment and tracking mobile app.• Evangelized use and adoption of Office 365 tools through “call-in show”-style live broadcasts.• Led team to develop Power Automate-based chatbot for Workplace by Meta.• Coordinated and managed team response as L2 and L3 escalation for high-priority tickets and outages.• Regularly worked with Microsoft support to diagnose and resolve problems within the SharePoint Online tenant.

Greenwich, Ct, Us

Global subject matter expert for SharePoint, Office 365, InfoPath, SharePoint Designer, Yammer, Workplace by Meta.• Consolidated intranet architecture and navigation using Office 365 App Launcher and custom search results page in SharePoint Online.• Documented and developed SharePoint intranet site for European operations with custom content types and permissions using only out-of-box web parts.• Established communities of practice groups for SharePoint and Office 365 using Yammer and Workplace by Meta to continuously engage with power users throughout the organization.• Coordinated launch of Workplace by Meta; administered platform, supported end users, developed use cases, training guides and documentation, established and supported integrations with Azure AD, SharePoint, and OneDrive for Business.• Developed safety self-assessment system using InfoPath, SharePoint Document Sets, SharePoint Designer workflow, and document retention policies to centralize regulatory data collection and reporting as well as employee coaching and feedback.• Prepared, supported, and provided escalated remediation for sites during migration from SharePoint 2007 and 2010 to Online and Online to Online.• Developed no-code, SharePoint Designer and Microsoft InfoPath solutions in SharePoint 2010 and Online.• Produced and delivered training for users of SharePoint 2010 and Online.• Functioned as Yammer Subject Matter Expert and Community Manager.• Rebuilt financial contract tracking system using InfoPath, custom content types and permissions.• Resolved support tickets as L2 and L3 point of escalation.

Portland, Or, Us

Developer focused on all aspects of Customer Portal site launch and public-facing site replacement using SharePoint 2010.• Rapidly developed pages for BPA Customer Portal site through custom configuration of out-of-box web parts.• Configured search scopes, managed metadata, managed properties, and out-of-box web parts to create a customized search experience for BPA Customer Portal and www.bpa.gov sites.• Analyzed business requirements, created permission levels, and designed SharePoint site hierarchy to meet BPA Customer Portal and www.bpa.gov site security requirements.• Built working demonstration of content deployment in SharePoint 2010.• Troubleshot content deployment for Customer Portal site - all environments (dev/test/preprod/prod)• Built working demonstration of administrator-approved InfoPath form (with code behind) to anonymously submit data.• Developed configuration of navigation for www.bpa.gov site within the SharePoint 2010 framework.• Developed configuration of SharePoint Search (custom scopes, managed metadata properties, custom XSLT on out of box web parts) for Customer Portal and www.bpa.gov sites.• Developed InfoPath form with code-behind to populate a repeating table from a list as well as save data from controls in a repeating table to a secondary SharePoint list.• Developed all InfoPath forms present in www.bpa.gov site.• Built working demonstration of Records Center and Managed Metadata in SharePoint 2010 in prep for agency intranet migration from SharePoint 2007 to 2010.• Smoke tested deployments for Customer Portal site.• Built and troubleshot SharePoint site template for Customer Portal site.

Vancouver, Washington, Us

SharePoint developer and server administrator; forecasted call volume and planned agent schedules for a call center of 180-300 sales and customer service agents while serving as the call center's liaison to IT; launched four brands Facebook and Twitter accounts and authored all posts and replies; .• Internal consultant to the call center on use of SharePoint as a knowledge base and information management platform. • Developed a call quality scoring and reporting solution using InfoPath forms, SharePoint form libraries, SharePoint KPIs, SharePoint Designer custom workflows and CorasWorks Solution Platform web parts.• Developed a knowledge base and HR employee policies guide with out-of-box SharePoint wiki libraries• Customized the CorasWorks Help Desk application for use as a consumer relations case management tool with added automation via SharePoint Designer custom workflows.• Implemented Aspect eWorkforce Management, administered application and trained call center users on its use. • Forecasted call volume and advising on staffing strategy for a blended inbound/outbound sales and service call center environment. • Member of cross-functional group that launched and maintained company Facebook presence.• Responded to customer inquiries and authored posts for four of the company's Facebook and Twitter accounts.• Backup Interactive Intelligence phone system administrator.

Bachelor Of Arts - Ba, Business Administration: Information Systems And Business Administration: Marketing

General Studies

General Studies