Chad Christian Email and Phone Number

Personally recruited to report directly to the CIO to launch the Business Transformation Office (BTO). Partnered with senior leaders as their main point of contact for the BTO and provided brand and identity oversight. Directed portfolios that redefined people, processes, and technologies to advance the goal of lowering healthcare costs while improving customer satisfaction. Interfaced with customers to determine needs and requirements and monitored operations to ensure compliance. Conducted risk assessments and made recommendations for improvement, collaborating with senior leadership to develop process and program changes. Directly reported to the CIO. ● Championed the implementation of new technologies that streamlined operations and increased communication across levels and departments. ● Enhanced business flow through by implementing Microsoft Teams, the use of Smartsheet dashboards, and Social Engagement Tools.

Strategized and implemented an internal and external communications program that supported Premera’s transition to a new datacenter. Performed complex analysis to identify requirements, priorities, and recommendations. Aggregated requirements and remained flexible and adaptable as requirements changed. Communications interfaced between Premera business units and IT Program teams. Mentored Unify team members and counseled Premera leadership.● Introduced a complete communications program with a clear audience segmentation that ensured accurate information was sent to the right people.● Implemented program was received by Premera as best-in-class with praise from individual contributors for the targeted plane and executive buy-in support.

Enabled Windows Commercial Marketing in key industry verticals, including airlines, retail, manufacturing, hospitality, and financial services. Directed the full scope of collateral, messaging, device selection, and storybook development, and aligned go-to-market operations. Maintained Windows for Business industry pages and website copy. ● Executed conference plans and power Business Intelligence analyses of pipelines and sales data that was instrumental in supporting Windows verticals. ● Successfully acquired executive quotes from ISV’s that were critical in the Windows 10 launch; employed quotes in Microsoft executive presentations.

Key account leader on the Corporate & Public Affairs team that supported the Crisis Communications practice in issue preparedness planning and management, coupled with activism campaign management for multinationals. Supplied counsel, developed media plans, and orchestrated events for clients. ● Introduced a unique strategy for international clients that identified and mitigated emerging threats.● Conceptualized, planned and directed the creation of infographics, images, and other visuals from complex concepts and data.

Managed reactive and crisis Media relations for the Apollo Group Inc, (Fortune 500) and subsidiaries which included the University of Phoenix. Anticipated issues and lead through a period of change for both internal and vendor teams. Organized and assessed incoming media inquiries to reduce and remove negatives stories. ● Developed and cultivated beneficial partnerships with key industry partners that supported launch strategies for internal tech start-ups. ● Piloted the design and development of the Apollo.edu website, allowing the site to go live ahead of schedule and under budget.

Drove day-to-day management of Microsoft Corporate PR, specifically Legal, Intellectual Property, Start-up Business Accelerator and Microsoft Research initiatives. Wrote and edited internal Microsoft communications, including News Agenda - distributed to 2,000+ Microsoft managers in Redmond, field offices and international subsidiaries. ● Managed media engagements with top tier business and technology trade reporters and bloggers, and implemented Web 2.0 tactics to secure and track press pieces in local, regional, national and global media outlets.

Responsible for managing the daily workflow for members of Operations team, as well as, screening and assigning roughly 500 daily issues as customers, suppliers, and carriers send them to the ChemPoint inbox via fax and email.

Political Consultant to Missouri’s most highly contested State Senate seat in the 2006 election cycle, Campaign Manager for a State Auditor candidate and Deputy Campaign Manager for a State Senate seat that had record voter turnout in 2004. Responsible for the development of a comprehensive campaign strategy. Spokesperson for the candidates in a variety of venues. Recruited influential activists throughout the district to help with events and earned media. Managed election budgets and grassroots efforts.