Chad Clayton Email & Phone Number

West

Peachtree City, GA

• Provide dealer sales staff, IT and technical support staff with pre and post sales training on Ricoh hardware and software solutions
• Support dealer sales efforts by providing consultative assistance with solutions during customer sales calls
• Provide assistance to dealer sales representatives for software and hardware features and capabilities
• Relays strategic updates on competitive intelligence as it relates to Ricoh products in the field
• Acts as a liaison from dealer sales and sales management to Ricoh’s 3rd party solutions providers
• Ricoh Chairman’s Club FY2006, 2008, 2011, 2012 and 2015

Tustin, CA

• Managed a dealer territory of five states responsible for dealer revenue growth and increased profits. Assisted dealer principals in managing their equipment, parts and consumable inventories, and promotions. Trained.
• Responsible for over 60 dealership locations within California, Hawaii, Arizona, Nevada, and New Mexico
• Provided support for over 1,000 dealer Sales Representatives
• Conducted training with dealer sales representatives on functionality of Ricoh equipment and software programs

Tustin, CA

• Supervised six order-processing coordinators responsible for West and Southwest regional operations functions. Activities included order processing, sales support, customer service, inventory allocation, return.
• Implemented UPS tracking system to integrate with Ricoh Business Application software for more responsive order tracking
• Trained dealers in rollout of PC online ordering software requiring dealer onsite installation, training, and customer support
• Collaborated with regional sales and service managers, credit and billing departments, and warehouses throughout all regions to expedite operations activities

Tustin, CA

• Assumed a lead position of four order processors and was the liaison between order processing and the order processing supervisor. Handled elevated complaints from customers. Ensured that all business indicators were.
• Received two commendation letters in consecutive years from Ricoh’s president recognizing outstanding customer service
• Co-created and presented Dealer Order Processing cross-training seminar for other operations employees and regional consumables department

Tustin, CA

- Provided prompt and accurate processing of dealer orders resulting in the expeditious shipment of products. - Was a liaison between customers and Ricoh Corporation. Supported all region sales and marketing activities.

Naval Weapons Station Seal Beach, Seal Beach, CA

Responsible for preventing and suppressing crime, assessing command physical security posture, preserving military control, quelling disturbances, investigating offenses, apprehending offenders and protecting property and personnel.- Served as Watch Supervisor for 2 1/2 years, for up to 15 security force members- Received Senior Patrolman of the Month.

USS Jarrett (FFG-33) - Long Beach, CA

Interpreted and evaluated tactical situations in the Combat Information Center. Provided to the command, technical information and assistance related to Anti-Surface Warfare, Anti-Air Warfare, Anti-Submarine Warfare, Mine Warfare, Naval Gunfire Support, and search and rescue operations.- Performed as Combat Information Center Watch Supervisor, supervising.

USS Dubuque (LPD-8) - Sasebo, Japan

Interpreted and evaluated tactical situations in the Combat Information Center. Provided to the command, technical information and assistance related to Anti-Air Warfare, Mine Warfare, Naval Gunfire Support, and search and rescue operations.- Preformed as Combat Information Center Watch Supervisor, supervising and training a watch team of 10 personnel.

Bachelor'S Degree, Business Administration And Management, General

High School

Activities and Societies: Cross Country, Baseball, Track and Field, Basketball