Chad Combs Email & Phone Number

Lexington, Kentucky, United States

Lexington, Kentucky, United States

• Aramark – A leading global provider of food, facilities, and uniform services.
• As a Business Support Analyst, I executed requests to adjust customer accounts.
• Common requests such as Refunds, Rebills, and Account Setups.

• Assisted with training classes of up to thirty new employees
• Provided coaching with the goal of improving key performance KPIs
• Reviewed recorded customer service calls for procedure adherence
• Created and maintained excel workbooks, primarily used to track and display KPIs

• Assisted customers on inbound calls to resolve technical issues
• Supported and specialized in modern smartphones and computers

Responsible for timely deliveries of store sales (Furniture and Appliances) as well recovering merchandise from past due accounts. Attempted to recover past due merchandise via home visits and calling customers. Got a first hand look at the collections and legal process for Kentucky

-Solving dynamic problems in a time sensitive environment-Directly Interacting with customers in a professional and helpful way