Summary: Within 45 days I transitioned the delivery team from ~6-12ish month deployments to a consistent 4-week deployment schedule by coaching a team-based cross-functional approach utilizing XP, which allowed business value to be realized quickly while team member satisfaction increased by seeing their work in production, as well as building a community together with video-on meetingsAccomplishments:• Implemented Extreme Programming (XP) cross-functional working sessions where UI/UX can see features being built/updated in real-time on the developer machine and provide immediate feedback before the solution is submitted to downstream testing environments, allowing all team members to understand the value stream and how their artifacts impact efforts of downstream team members and product build-outs• Introduced and implemented Kanban-style ticket management at the feature level, which allows the whole team to take ownership of a feature in all aspects of Development and QA until the issue meets the Definition of Done• Coached additional organization ScrumMasters in Kanban approach and communication styles to allow a consistent Agile-based message across departments and products• Ramped up team from two developers to eight developers over a 4-week window, shortening the Job Posting->Onboarding time from 2-3 months to 1-3 weeks• Advised senior leadership on defining expectations/roadmap at the organizational level, which allows multiple independent teams to understand their role in the big-picture goals of the organization• Led and modified twice-weekly team lead calls to focus on Action Items and discussion points that add value, whereas previously it was simply a written status report with no accountability• Utilized GitHub Projects to create and manage features and relative priority to build out backlog and allow the team to understand what work is coming up, as well as what current items exceed the Kanban WIP Limits

Summary:Co-hosted quarterly Product Increment Planning (PIP) of a 100-person department, including introductory training, coordinating department goals and expectations during the one-week all-hands planning every quarter, measuring/reporting progress, and hosting Retrospectives to encourage improvements; while additionally supporting ScrumMaster role for one delivery team, including stepping into Product Owner role until new hire was fully onboardedAccomplishments:• Focused team on business value delivery and introduced Scaled Agile (SAFe) practices to a software development team, bringing deployment timeline from 6-9 months to once-a-month• Co-hosted seven 4-day Program Increment Planning (PIP) sessions utilizing SAFe5 that created a delivery plan for the upcoming quarter with inputs from over 100 team members• Planned, led, and hosted Inspect & Adapt event each quarter and calculated SAFe business value score, highlighting continuing improvement of business value for five consecutive quarters• Hosted division-wide Retrospectives of over 40 people to continuously improve quarterly planning • Configured team-wide e-whiteboard for week-long planning, allowing teams to quickly jump directly into planning thereby shortening the duration of the meetings by ~10% and allowing a clearer understanding of objectives• Established 360 Feedback process which enabled the team to grow together and introduce psychological safety; which strengthened the bond between team members• Coached multiple Product Owners on Agile responsibilities and strategies for working with a Scrum team• Configured Zendesk ticketing system to measure and report Service Level Agreements

Summary:Throughout a change of management and subsequent delivery strategy, I utilized Servant Leadership to refine processes into consistent and predictable increments and established additional Scrum-based responsibilities, while also enabling the team by identifying and owning additional needed responsibilities outside of traditional team scope - including meeting coordination, facilities management, and data analysis.Accomplishments:• Planned and facilitated Sprint Planning, Daily Scrum, Retrospectives, and Backlog Refinement across 3 teams, allowing them to remain focused and updated on team priorities while decreasing rework• Trained Product Owner and four new team members in Scrum processes and methodology which shortened their ramp-up time from 4 weeks to 2 weeks• Guided User Story creation and Minimum Viable Product (MVP) to provide additional detail which allowed for an increase of confidence in engineering estimates• Hosted Scrum of Scrums to introduce and drive resolution of cross-team dependencies• Coordinated with team members to capture blockers and approach/address with leadership• Encouraged and supported adoption of Scrum Values within team and leadership• Estimated velocity based on weighted team availability to normalize projections• Coordinated and hosted Engineering team events during quarterly Product Increment Planning• Gathered, submitted, and shepherded Change Requests to enable and support software deployments• Analyzed a new team's goals to determine if Scrum is the right approach to meet their needs, and implemented accordingly• Represent QA needs when appropriate to consider options when sizing stories• Administrate TestRail to track test creation and execution• Manage time reporting via SAP WAM codes

• Leading QA effort for transportation project• Utilizing TestRail to manage test case planning and execution• Coordinating automation effort and scope with offshore team• Testing native mobile app on iOS and Android with SauceLabs Real Device Lab• Utilizing Postgres relational database and Swagger API front end to support testing efforts

• Analyze, Plan, and Automate testing effort for Hospice application• Utilize Selenium Webdriver to automate web-based UI functionality for ~50 test scripts• Provide test plan and guidance for creating and managing test cases and bugs in Zephyr for JIRA• Guide Agile team members in QA process and Agile approach to delivery• Work closely with Product Owner and Team Lead to plan and strategize sprint delivery

• Functional SME for application purchased July 2014, working closely with Product Team• Led and organized team of 1 onshore and 5 offshore QA Analysts to test application, create test cases, and manage bugs• Utilized SQL Server to view/modify data in database and view/modify stored procedures• Identified ~50% of the ~1000 bugs for application under test before changing role• Coordinated with Support as needed to troubleshoot, Training to identify issues, and Product to provide suggestions to UI and functionality• Coordinated transition of approved stories into integrated environments for regression testing and release validation• Participated and influence planning/design, and reviewed SQL when issues arise• Reviewed error logs and database audit tables when appropriate

• Responsible for supporting quality control and quality assurance activities for Home Health and Hospice online software-as-a-service solutions across Scrum teams• Utilized SQL to view database values while managing my local code base with Git and Coldfusion

• Coordinated testing and regression with offshore team to streamline multiple sources of test knowledge into one location• Ensured HL7 system messages were created and processed correctly• Supported knowledge sharing on technical aspects of testing with team resources

Multimedia Testing Support• Supported mobile phone application development by analyzing requirements, creating test cases, executing test cases, and managing defects for iOS and Android systems• Managed inventory of 150 testing devices and improved efficiency of checkout processes• Led small team in coordination of testing major enhancements to a mobile product, executing over 400 test cases and managing over 100 defects over 3 months

Testing and Delivery Management • Planned and executed testing for a software enhancement for a financial client; writing 40 test cases, identifying 20 defects, and supporting design efforts – all within 3 weeks• Managed schedule, test planning, and delivery of a document management system

IT project consultant performing various roles to support the success of projects; including Agile Product Owner, Lean Six Sigma and Operational Excellence Analysis and Change Request Manager.Agile Product Owner and Test Lead - Best Buy• Gathered software requirements in an Agile environment and documented them into an Agile tracking tool• Served as software testing lead, utilizing Product Owner knowledge to design and execute over 300 test casesLean Six Sigma and Operational Excellence Team Lead - ETS• Identified and mentored new employee on company culture and client strategy while providing feedback and learning opportunities• Analyzed manual and systematic processes using Lean Six Sigma processes and Operational Excellence Analysis (SIPOC, Time Analysis, Dependency identification and resolution)Change Request Manager - Everest• Provided mentoring for new company employee in project processes and client delivery• Responsible for coordinating requirement updates of over 200 per week for a large project with over 1500 system requirementsSoftware Tester - Isis Mobile Wallet• Responsible for designing and executing test cases focusing on software and hardware integration and compatibility

Independent IT Services Contracting focusing on IT Quality Assurance and the System Development Life Cycle

Testing Team Lead or Analyst for multiple projects across multiple clients, including Best Buy, Texas Instruments and other firms. Worked directly with management and testing teams to test and confirm quality of developed product. Also worked in other project areas such as Project Management, SharePoint, people initiatives, and requirements gathering.Service Delivery Platform (SDP) Test Lead - Best Buy• Managed on/offshore team of six that created and documented the test plan, conditions, and scripts, as well as executed tests and tracked defects• Created master test plan based on business requirements and design documents• Managed the creation and execution of 1,850 system and 1,250 integration test scripts• Staffed testing team, met adjusted schedule and delivered a quality product within budget, allowing the client to introduce a new service to the market and increase revenue• Interviewed and mentored two local resources, including performance managementMaster Data Management (MDM) UI Test Lead - Texas Instruments• Coordinated the creation and execution of 50 test scripts across eight iterations and 25 people of team and client resources, allowing multiple users from multiple systems to provide valuable feedback to a system that increases efficiency of supply chain planning• Presented test plan to client management to discuss approach and answer questions• Analyzed defects for possible resolution and created detailed descriptions• Increased quality of the tested product by managing defect log of 1,500 defects daily, (~100 current at a time) and coordinating prioritization of defectsUI Test Analyst/Co-Lead - EMBARQ• Selected as onshore testing team co-lead mid-project; managing 35 offshore resources and six local resources, allowing testing manager face-to-face interaction with offshore resources, which led to increased testing quality and minimized re-work• Produced and executed test scripts, defects and reports while utilizing TestDirector