Chad Crum Email & Phone Number

Raleigh, Nc, Us

Atlanta, Ga, Us

San Jose, Ca, Us

Provide leadership and apply automation/scripting knowledge to Solution Support SP organization.- Technical escalation point for particular projects- Drive automation and capability streamlining efforts aligned with organization/company-wide strategies

San Jose, Ca, Us

Solution Support Team Leader supporting Cisco BAC and HCL Prime Home for Cisco AS project with Fortune 500 Wireless Carrier- Direct 4 solution support engineers- Scope activities and provide technical and project related information to the project management team- Drive service degradations to a quick resolution- Engage Cisco product BU and other vendors for reactive and proactive activities- Provide TOI (Transfer of Information) sessions to the customer- Manage various regular meetings including the customer, external vendors, and other internal groups

San Jose, Ca, Us

AS NCE supporting IoT/Security Project for Fortune 500 Wireless Carrier- Customer escalation point for service outages- Escalate to business unit and other vendors to drive resolution- Successfully revived failing IoT Firmware Upgrade Dashboard project, fulfilling contract requirement- Developed Cisco BAC log collection scripts, automating log transfers to Cisco for troubleshooting purposes- Delivered initial training to customer on future IoT platform (Cisco Prime Home)

Top escalation point for NOC/Repair Teams- Manage Alcatel 7342 OLT, Cisco UBR7225VXR/7111 CMTS with BAC/CNR , and Active Ethernet (Cisco 6506/3750/3560/2950/ME3400 Switches) deployments - Responsible for maintaining various OSS related servers running a variety of Linux flavors including RHEL 5 and CentOS 5, including maintaining many of the OSS applications running on the systems (FreeRADIUS/TACACS+, HP Network Automation, Cacti, Intermapper)- Create stop-gap scripting solutions (Bash/Expect/PHP/Perl/Python), as well as scripts to pull data and parse/correlate for reporting purposes or mass changes- Develop OSS web apps for various purposes

Self Employed IT Consultant- Wireless network design and installation- Website design and hosting- General IT work (Systems Administration, troubleshooting software/hardware problems)

Provide Systems Administration, Top Tier Support, and Automation/Scripting Support - Principal Systems Admin for IPTV Ecosystem servicing 5000 customers across 10 RHEL servers- Principal Systems Admin for majority of Network Operations Center NMS Servers- Support two Converse Netcentrex Softswitch deployments and a Metaswitch with a combined 50,000 line count- Develop web based interfaces for core and customer level network devices and systems- Create automation scripts for mass changes to devices across the network- Support regular maintenance of core and edge data and voice networks- Top escalation support for core and edge voice and data network issues- Develop web application and automation script to apply passwords to 18,000 VoIP lines- Collaborate with IT and Engineering to convert 3500 VoIP customers to a Flowthrough provisioning model- Develop web based front end that unifies management to 4 multi-vendor CMTS systemssystem, reducing time to repair and training requirements significantly- Created a web based front end for the NetCentrex that displayed the information that would normally be found by accessingthree separate applications- Migrated 3000 Cisco / Alcatel devices from Tacacs to a Radius solution for authentication- Created an Outage Dashboard for the NOC which kept track of outages and emailed updates to distribution lists.- Upgraded the IPTV Ecosystem to software levels which allowed next generation set top boxes to be deployed- Migrated 5000 cable modems across 8 headends from generic provisioning to the Incognito FastFlow platform

React to Network Disruptions and support Network Management Systems- Support majority of NMS servers utilized by the NOC- Develop automation scripts to interact with various network devices- Creating web based interfaces for various network devices and systems- Utilizing NOC network management systems to monitor all core and edge networks- Driving all network impacting events to a timely resolution- Created a script that automated the mass re-provisioning of over 2000 phone lines during the database corruption / backup failure of a Genband G6- Created interim web based front-end to provision lines on the Genband G6 voice gateways- Awarded “Above and Beyond Award” in 2007 for Genband G6 automation script- Received “Employee of the Month” in April, 2005- Awarded “Quarterly Admirals Club” Award in 2003 for developing scripts / tools to monitor Lucent 5E