Chad Dashner Email & Phone Number

Denver, Co, Us

Houston, Texas, Us

• Plan/execute initiatives and special projects to realize vision for the organization and customer mission. Support the software development portfolio of $10 million across multiple projects. • Develop and execute project/program plans from tasking through completion using common US Government IT tools and practices such as Jira, Confluence, and Azure Dev Ops.• Assist the government in developing requirements and manage those requirements utilizing full stack development platforms and DevSecOps Methodologies. • Develop, review, and deliver high-level, professional products for the government (e.g., drafting RFPs, CDRLs, acquisition timelines, leading tech evaluations of proposals, and estimating costs) to win new opportunities.• Use of Microsoft Office suite to develop and publish reporting, presentations and white papers for senior executive review, coordination, and approval. • Drafting correspondence on behalf of government for wide distribution to key mission stakeholders at tactical and strategic levels.• Preparing government senior leaders for meetings and engagements, ensuring all relevant information is conveyed and fully understood to support discussions and decision-making on all projects.• Develop plans including budgets and schedules to meet contractual/project requirements for several major portions of a program. Develop reporting and Monthly Status Reports (MSR) to deliver weekly and monthly information on current financial status and work completed by development teams.• Coordinate interdepartmental development of program plans. • Interfaces with vendors and customers and performs extensive investigations as required.• Support Space Force/Space Camp IT development needs and requirements utilizing Agile XP Methodolgies.

Englewood, Co, Us

* Support all aspects of the Wireless Communications program and deliver on time projects to implement a state of the art 5G Wireless Network* Program manage projects using Agile Methodology in Rally and Jira and ensure the on time completion of User Stories, Features and Initiatives across multiple teams and organizations. Support bi-weekly scrums to perform iteration/sprint planning and maintain on time performance. * Develop and maintain a retrospective interface that allows developers to provide realtime feedback. Developed a Tableau dashboard to aggregate and provide timely information to the management team. * Drive repairs for Story Defects with the development team and testing team to reduce customer impacts and meet development timelines* Report development team performance through building Tableau views that will drive efficiency and team on time performance. * Develop SQL queries using Snowflake and Oracle data warehouse to provide Tableau dashboards to provide views and insights to leadership. * Work closely with other Program Managers to make sure related projects are on track and address any development needs from other teams.

Little Rock, Ar, Us

*Develop Toad, Golden, Power BI and Tableau SQL queries to provide Tableau/Power BI visualization(s) that will guide leadership daily business decisions and meet company performance goals. Develop and maintain Tableau Dashboards that drive insights for VP's, Directors and Managers* Scrum Master for IT development using Agile and Waterfall methodologies to drive development of required business tools and reporting* Azure Admin supporting permissions, repo development, dashboard development and queries*Develop systemic Order Entry automation using Robotic Process Automation tools such as Blue Prism and AutoHotkeys. Utilize development tools such as NotePad ++, ScITE, Visual Studio to develop code that drives the process automation. Leverage Debug Viewer and SOAP to review XML and test completion of the automation processes. * Utilize PHP and HTML to develop Cron Jobs that perform table updates and allow Tableau dashboard creations that reflect the overall usage of the automation tools. * Develop internal customer interfaces allowing the user to improve job performance and speed up the processes of the daily business operations. Utilize Visual Studio to code PHP and Java Script applications that drive these changes and reduce headcount dependencies. * Manage and track stories and defects through Microsoft Azure (ADO) following the Agile methodology. Deploy regular updates to these applications with continuous systems improvements. * Manage User Acceptance Testing team to drive improved performance in the systems and the users experience. * Work with User Acceptance Testers to test application workflows between Salesforce, CRM, Ordering, Design and Billing systems.

Little Rock, Ar, Us

• Manage a team of analysts responsible for maintaining Excel and Tableau reporting that supports frontline managers with intelligence on their daily business functionsAnticipate analytical needs and addresses internal customer requests in an effective and efficient manner• Produce periodic reporting and analysis on key metrics for multiple work groups within the Service Delivery and Service Assurance Organizations including:• Supporting daily revenue analytics including installed, pending and at-risk revenue• Product level operational analytics including revenue, customer satisfaction, order volumes, and productivity• Service delivery analytics including revenue, customer satisfaction, past due reporting, task management, order throughput, off-track order analytics, and interval performance• Service assurance analytics including trouble ticketing product, customer satisfaction, productivity, and call center performance• Business and operational performance analytics for customer account reviews• Productivity analysis and staff modeling analytics, including order and task volumes and productivity analytics for all functions in Carrier Operations• Develop and maintain monthly staffing models used to workload balance across teams and functions• Develop, manage, and deliver new reports as requested from various business owners including ad-hoc reporting and analysis using multiple data sources and tools• Monitor data integrity, and research problems as they are identified working with partner organizations including finance and IT to resolve any data integrity issues• Develop and support flexible and intuitive Tableau dashboards that drive effective business decisions to improve the customer experience and drive operational efficiency• Develop and support AutoHotkey application(s) (Robot Processing) that provide automated process steps, reducing employee cycles, improving the customer order interval and standardizing processes.

Washington, Dc, Us

Support ARC missionBe knowledgeable of and support the American Red Cross MissionEnsure that volunteer hours are tracked in accordance with Red Cross policyDuties vary based on task or projectDuties may include greeting clients, answering the phone, relaying messages, filing, making copies, assisting with office projects, web design for the ARC office or other duties as assignedMaintain professionalism as stated in Red Cross policyEnsure that volunteer hours are tracked per Red Cross policySupport the network deployment of 1000 new Cisco switches in 400 buildingsDeploy the switches to the telco closets, run all cat 5 patches, single and multimode fibers and test network connectivity to the aggregate routers

Broomfield, Colorado, Us

• Revenue Analysis to support $2.6m per month in installs and $4.5m in pending revenue• Analyze revenue trends for 7000 orders per month and provide budget forecasting to reduce costs and increase revenue throughput • Executive and VP reporting supporting resource management impacts on order volumes and employee work hours• Analyze business processes for accuracy, inefficiencies and gaps• Supply analysis to show cost structure and return on investment for the launch of the technical assistance center. Reduce contractor and headcount expenses by $50k per month• Provide Data analysis supporting the launch of new Data/IP products such as Wireless backup, E-Line, E-Access, Finished Ethernet and SIP to assist product marketing in meeting monthly and quarterly product goals• Analyze product customer satisfaction and improve the lifecycle support • Work closely with all levels of the business and across organizations to achieve company revenue and volume goals• Identify and drive off track orders to completion through systems support or management escalations• Support Cisco/Avaya call center platform for operations documenting changes to the systems/applications and analyzing all data for 350+ employees• Support driving past due orders of $35k per day to resolution through development of past due reporting, setting goals for 9 directors and driving them to resolve issues on past due orders. • Successfully project managed the launch of a work from home program allowing operations technicians to work from home 1 day per week and increasing their productivity by 10% per month. • Pilot SharePoint 2013 for operations to support the operations wide launch. Developed the initial centralized reporting and data storage processes for operations. • Expand the Workforce Optimization Center from 350 employees to 1600 employees tracking day to day activities to understand resource needs and supplement the workforce when workload thresholds are crossed.

Broomfield, Co, Us

• Provide standardized and business professional reporting on a hourly, daily, weekly and monthly basis.• Analyze current business processes for accuracy, efficiencies and gaps utilizing Six Sigma tools and methodologies such as control charting and pareto charts• Provide analysis on these processes to determine current and future actions that can be taken to improve the daily business functions. • Work closely with all levels of the business and across organizations to achieve company goals• Analyze and provide information to upper management on monthly revenue trends• Support data and business process for production systems through Visual Studio Development/Engineering. • Pull data/reports for the production teams using TOAD/Hyperion/SQL queries

Broomfield, Co, Us

• Provide standardized and business professional reporting on a hourly, daily, weekly and monthly basis.• Analyze current business processes for accuracy, efficiencies and gaps utilizing Six Sigma tools and methodologies such as control charting and pareto charts• Provide analysis on these processes to determine current and future actions that can be taken to improve the daily business functions. • Work closely with all levels of the business and across organizations to achieve company goals• Analyze and provide information to upper management on monthly revenue trends• Support data and business process for production systems through Visual Studio Development/Engineering. • Pull data/reports for the production teams using TOAD/Hyperion/SQL queries

Broomfield, Co, Us

• Ensure accurate and timely completion of customer orders to achieve company Monthly, Quarterly and Annual revenue goals as well as meeting a high customer satisfaction goal• Manage thirty six Switch and Transport provisioners working to deliver a quality customer experience and product• Responsible for all workforce management activities including PTO approvals/denials, scheduling/completion of training for new products, and force to load modeling• Manage, maintain and coordinate changes in request tracking and workflow tools.• Develop and enhance methods and procedures for the effective implementation and tracking of orders.• Build and Deliver individual performance statistics • Maintain and provide reporting provisioning team as well as other organizations within the business• Support and ensure delivery of services to large customers such as Wells Fargo, Hobart, United States Air Force• Support team (ACD) Auto Call Distribution platform, drive reductions for abandoned calls, and improve customer experience through improved (CHT) Call Handle Times

Broomfield, Co, Us

• Ensure accurate and timely completion of 3500 customer orders per month to achieve company revenue goals. • Manage twenty-three Order Entry Specialists to ensure smooth customer hand off to Provisioning.• Manage, maintain and coordinate changes in request tracking and workflow tools.• Develop and enhance methods and procedures for the effective implementation and tracking of orders.• Build and Deliver individual performance statistics to drive revenue completion and support new products• Maintain and provide reporting to Order Entry team as well as other organizations within the business

Broomfield, Co, Us

Learn and utilize six sigma skills to lead projects and make positive changes within the businessReduce data warehouse expenses by archiving old data to backups and removing duplicate data from shared drivesUtilize applications such as Excel, Access, Brio, and SQL to enhance and improve day-to-day operations in maintenance. Build and Maintain applications to assist the business with reporting and day-to-day work flowMaintain daily Excel/Access reports to support operations and drive employee efficiencyComplete ad-hoc reports for operational reviews with Directors and VP’s

Broomfield, Co, Us

Maintain a high level of knowledge for all technicians through employee training and motivationIdentify and analyze the maintenance database data to make decisions and resolve process/systems gapsEvaluate the internal and external business environment to develop a long-term vision and strategy for the organization. Demonstrate and foster a sense of urgency and strong commitment to achieving goals.Champion new ideas and initiatives and create an environment that supports innovation.Ensure the delivery of exceptional customer service. Maintain standard and premier levels of service. Ensure the availability and development of the talent needed to meet current and future organizational goal. Understand and respect the differences between various cultures.Maintain a week and weekend schedule to ensure 24 / 7 continuity.Support 18 direct employees covering Internet, Data and Transport services in a 24 / 7 environment.

Associate’S Degree, Computer Science

Physical Therapy/Therapist

Physical Therapy/Therapist

High School, General Studies