Work closely with business partners in gathering detailed business requirements, establishing business definitions, translating to technical requirements for development teamCreate report mock ups based on requirements and coordinates with technical team in finalizing design and receiving sign off from business partnerSupport any form of user needs from research to ad-hoc querying to managing large projectsLed team in successful conversion of 15 SSRS reports to MicroStrategyCreate test plans and conducts testing to ensure quality and requirements tracking to final deliverableLiaison for the business, development and support teams to ensure solutions being developed met business needs

Design, development and deployment of 5 new and 12 existing dashboards within QlikView using internal and external data sourcesDesign of 5 new weekly/monthly reports using native QlikView report creator to send to internal and external usersUse of Cognos Query Studio to extract data from third party vendor site for internal reporting needsUse of QlikView dashboards to analyze operational inefficiencies and create new/modify current processes to realize inefficiencies identifiedCreation of standard operating procedure documents for 3 processes within supply chain service operations groupUse of excel macros to create new efficiencies in bimonthly invoicing process

Part of new team dedicated to Network Fulfillment and order management throughout the Belk networkMaintain/monitor store fulfillment network orders using Distributed Order Management software (Manhattan DOM)Perform problem analysis, troubleshooting and timely resolution to all outages in regards to order fulfillmentProvide first line of support to Network Fulfillment stores with issues and problems with DOMBuild strong relationships with key partners within IT and businessCreate, edit and manage reports in Manhattan Supply Chain Intelligence BI tool (Cognos)Develop, document, and dissect requirements to create Store Fulfillment Supply Chain Intelligence reportsCreate reports using Report Studio, Query Studio, and Business Insight to help identify areas of improvement within the network fulfillmentUse of Event Studio to create alerts to identify anomalies within the fulfillment network order management processDevelop and execute queries, perform analysis with large sets of data and provide data driven recommendationsActive participant during DOM 2014 Upgrade/UAT and SCI 2014 Upgrade/UATExtensive use of vlookups/hlookups and formulas in Microsoft Excel for Network Fulfillment reporting Assist with watermarking safety stock process

Created, edited and managed reports in Cognos to fulfill needs of internal and external customersUse of SQL queries to manipulate data in Cognos to display desired results in Microsoft Excel or PDFManipulating data using queries and macros in MS Access creating tailored reports for customer/internal useCreated Access reporting dictionary to help expedite documentation of new reports/look up process of current reportsBrief use of Pivot tables and vlookups to display desired results for clientMapping customer locations and distribution centers using specialized GIS software, ESRIEstablish new pallet benchmark for client use and visually presented the benchmarks using Tableau

Research and documentation for potential Appalachian State University SCM certification, according to APICS, ISM and CSCMP guidelinesCreated documentation for potential undergraduate Supply Chain Management curriculum for future use at ASUResearch and development for ASU Supply Chain Management websiteSupply Chain/Operations Management research for department